BIOGRAPHY

Charlie Cianfrani

U.S. Expert Representative to the ISO committee that wrote ISO 9001:2008 & ISO 9004:2009, Philadelphia, PA, USA

Charlie Cianfrani is an internationally recognized authority on quality management. He has held executive positions (Vice President-Operations

  • Vice President-Operations
  •  General Manager
  • Vice- President-Quality
  • Managing Director

in quality, manufacturing and general management in both private and public sector organizations. 


He is currently a US Expert Representative to the ISO committee that wrote ISO 9001:2008 and ISO 9004:2009 and directly participated in the writing those standards. Charlie has presented or published over 100 technical and management papers locally, nationally and internationally. 

He has 7 books published by ASQ Quality Press co-authored with Jack West including the best-selling ISO 9001:2008 Explained 3rd Edition. 

His latest book with Mr. West on Quality management, ISO 9001:2008 Explained and Expanded, was published by Quality Press in December 2013. 

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Another month has passed and we’re all still concerned for the people impacted by the horrible events of the past month. From hurricanes to wildfires, mass shootings to sexual harassment in Hollywood...it’s very frustrating to watch the news these days. Fortunately, we work in a wonderfully people-oriented industry that has demonstrated many times that it’s capable of bringing people up, not letting them fall down. 

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ISO 9001:2015
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“ISO 9001 is used by millions of people and organisations around the world and the upcoming 2015 revision will have a big impact on those who work with the standard.

The impact of this revision will be similar to, if not greater than the 2000 edition, which was a major change for accreditation bodies, certification bodies, training organisations, implementing organisations, procurement organisations, consultants and customers.”

An excerpt from IRCA Resources on “ISO 9001: IRCA Supporting the 2015 Revision”, October 2013