BIOGRAPHY

Sheronda Jeffries

Strategic Relationship Lead, QuEST Forum, Durham, NC, USA

Sheronda Jeffries represents the IAF, where she serves as a Director representing Users and Industry and also the Chair of the User Advisory Committee. She is a key leader within QuEST Forum, an industry collaboration of companies dedicated to ICT or telecom supply chain quality and performance, and represents QuEST Forum at the USTAG TC 176, ISO TC 176, ISO CASCO STAR and the IAF.

Sheronda is responsible for providing internal consulting support at Cisco Systems and has more than 20 years experience serving as a third-party quality auditor and a consultant to Fortune 500 companies, specializing in quality management systems implementation and auditing. Her experience spans many industries, including ICT and telecom, plus the following types of manufacturing: electrical, mechanical, paper and plastic.

Sheronda holds a BS in Electrical Engineering from NC A&T State University. She is a QuEST Forum Fellow, a Certified TL 9000 Expert, a key developer of the QuEST Forum sanctioned TL 9000 training courses, and a QuEST Forum Supervisory Master Trainer. As a long-time member of the QuEST Forum Leadership Council, Sheronda chairs the IGQ Working Group, is a former QuEST Forum Member Representative and is a multi-year recipient of the QuEST Forum COO/CEO Award. In addition, she is a Certified Quality Auditor, a Senior Member of ASQ, a charter member of ASQ’s Quality Audit Division and an ASQ Audit Division Regional Councilor.

2018 Conference Registration Open Now!
 
Another month has passed and we’re all still concerned for the people impacted by the horrible events of the past month. From hurricanes to wildfires, mass shootings to sexual harassment in Hollywood...it’s very frustrating to watch the news these days. Fortunately, we work in a wonderfully people-oriented industry that has demonstrated many times that it’s capable of bringing people up, not letting them fall down. 

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A Step-by-Step Guide to ISO 9001:2015 Transition
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ISO 9001:2015
Management Training
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“ISO 9001 is used by millions of people and organisations around the world and the upcoming 2015 revision will have a big impact on those who work with the standard.

The impact of this revision will be similar to, if not greater than the 2000 edition, which was a major change for accreditation bodies, certification bodies, training organisations, implementing organisations, procurement organisations, consultants and customers.”

An excerpt from IRCA Resources on “ISO 9001: IRCA Supporting the 2015 Revision”, October 2013