BIOGRAPHY

Scott Jones

Vice President, Carolinas HealthCare System, Charlotte, NC, USA

Mr. Jones is Vice President and Facilities Executive for Carolinas Medical Center (CMC) – Mercy, a hospital of the Carolinas HealthCare System. For more than 100 years, CMC-Mercy has treated patients with a special combination of human compassion and leading-edge expertise. 

CMC-Mercy is an award-winning full-service community hospital, specializing in the care of seniors and in complex foot and ankle surgery, hip and knee surgery, bariatric surgery and women’s pelvic health. 

CMC-Mercy has distinguished itself in delivering exceptional patient care through The Lung Center, The Foot and Ankle Institute, Hip and Knee Center, Women’s Center for Pelvic Health, in addition to heart care, pain management, weight loss services, sleep health, surgical services, 24 hour emergency department, and behavioural health services. 

During his tenure, Mr. Jones has spread visual management systems featuring daily huddles throughout the hospital and considers the weekly Obeya as the most effective means for cross-functional communication, idea exchanges, and information sharing.


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“ISO 9001 is used by millions of people and organisations around the world and the upcoming 2015 revision will have a big impact on those who work with the standard.

The impact of this revision will be similar to, if not greater than the 2000 edition, which was a major change for accreditation bodies, certification bodies, training organisations, implementing organisations, procurement organisations, consultants and customers.”

An excerpt from IRCA Resources on “ISO 9001: IRCA Supporting the 2015 Revision”, October 2013