Scaling Down? Consolidating Quality and Process Management to a Single Platform

Max Doleh, CEO, Sigma Blood Systems, Oklahoma City, OK, USA

Keywords: EQMS, Continual Improvement, Process Management

Industry: All

Level: Basic

ABSTRACT

Samsung, Apple, Huawei, Lenovo: According to IDC (International Data Corporation) these four manufacturers account for more than 50% of the smartphones sold in the world today. While they all essentially offer the same functionality 3 companies on this list offer multiple models, in different shapes, sizes, colors, and feature sets. Apple on the other hand, produces one phone. Sure it comes in two sizes but the technology is the same, the user experience is the same, the quality is the same. In the complex market of smartphone retail manufacturing only one company is successful with a single product. Which leads to theme of the presentation, Consolidating Quality and Process Management to a Single Platform.

In today s world of growing data-sets, constant customer feedback, aggressive outside competition, and complex analytical reporting, key members of any size organization can feel lost and overwhelmed. Where the almost universally accepted response is to add more functionality or build something totally new to keep up with complex processes, perhaps we should look at minimizing, simplifying, and consolidating these often overthought and misunderstood controls, their forms, and processes into fewer solutions.

The Principles of Lean Six Sigma are built around focus, flexibility, and decreasing complexity, all of which increase efficiency and ultimately create a better customer experience through the production of a superior product. Until recently Quality and Process Management software solutions have been clunky, disjointed, and often times incapable of even communicating with each other automatically. That s right, up until a few years ago, it was possible to have a Quality Management System (QMS) that was capable of gathering data and providing feedback to the Quality Control team that wasn t connected to Process Management or Continual Improvement Processes.

In the words of the great Bob Dylan, Times, they are a-changin, and rightfully so. As businesses of all types and in all industries become more enamored with acquiring data and their decisions more dependent on the analysis, the BI (Business Intelligence) utilized to present all of this inherently becomes more and more important. From healthcare organizations to manufacturing companies, identifying trends to aid in the continual improvement process has never been more pertinent than it is today. With insights into process and form automation, workflow management, and key analytics presented through a case study done for one of the nation s largest cancer research hospitals, attendees to the presentation will leave with a better understanding of how simplifying processes and true collaborative improvement can benefit any size organization. Further, attendees will be introduced to multiple technology platforms available today that are dedicated to the mission of Lean Six Sigma and its principles. Through a series of generic-non branded software interface screenshots, videos, and handouts, the presenter, Max Doleh will challenge the group to identify a complicated process within their business and leave with more than just an idea, but rather a solution for improving that process through simplification

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“ISO 9001 is used by millions of people and organisations around the world and the upcoming 2015 revision will have a big impact on those who work with the standard.

The impact of this revision will be similar to, if not greater than the 2000 edition, which was a major change for accreditation bodies, certification bodies, training organisations, implementing organisations, procurement organisations, consultants and customers.”

An excerpt from IRCA Resources on “ISO 9001: IRCA Supporting the 2015 Revision”, October 2013