Selling Change - Making Your System More Effective…Even Exciting

Tim O'Hanlon, COO, GE Healthcare Finnamore, Birmingham, West Midlands, United Kingdom

Keywords: Effective, Change, Implementation

Industry: Service

Level: Intermediate

ABSTRACT

At GE Healthcare Finnamore, we have been registered to ISO 9001:2015 for more than a year. Our system was radically transformed on the basis of the new version of the standard and was implemented with great enthusiasm and excitement by our team. This is because we understand change management, having won many awards for our approach. In this presentation we share our methodology for implementing and effective QMS.

Quality professionals are often technically brilliant and can sometimes lose battles in the board room because they can't sell. Implementing an effective QMS is about implementing change. It needs to be sold, it cannot be rail-roaded thru, just because it seems like the right thing to do. Many quality professionals become frustrated because their peers and senior executives just don't seem to "get it." Well that's because the quality professional has got to find a better way to sell it and really understand how to manage change. This presentation is about those two critical aspects of implementing an effective QMS. Selling and change management. The presentation begins with an introduction into the importance of understanding the shared need for a QMS. Then we focus on shaping the vision of the what the QMS has got to deliver. We focus on how to mobilise commitment and involvement in the change process. We then deal with the challenges of making the change happen and making it stick. We reflect on how to monitor progress, publicize success and provide appreciation and accolades for a job well done. Finally, we address the important element of not letting the system grow stale.


ID: 44

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“ISO 9001 is used by millions of people and organisations around the world and the upcoming 2015 revision will have a big impact on those who work with the standard.

The impact of this revision will be similar to, if not greater than the 2000 edition, which was a major change for accreditation bodies, certification bodies, training organisations, implementing organisations, procurement organisations, consultants and customers.”

An excerpt from IRCA Resources on “ISO 9001: IRCA Supporting the 2015 Revision”, October 2013