ISO 9000

TIME	SESSION	TRACK
8:00AM – 5:00PM	Core Training for the ISO 9000/QMS Professionals	WORKSHOP 1
8:00AM – 5:00PM	Aviation, Space, and Defense AS9100 Update	WORKSHOP 2
8:00AM – 12:00PM	Seize the Moment: How Small Businesses Can Become Bigger by Continual Strategic Quality Planning	WORKSHOP 3
1:00 – 5:00PM	ASQ CMQ/OE Refresher	WORKSHOP 4

7:30 AM - 8:00 AM Continental Breakfast
8:00 AM - 8:10 AM Announcements
TIME	SESSION	TRACK
8:10 - 9:10 AM	#ISO011 ISO 9000: Next Generation Quality Management Systems (QMS) How a QMS can Foster Sustainment Joseph DeFeo	01 - Keynote: Next Generation of Quality Management Systems
9:10 - 9:50 AM	#ISO012 General Motors and Quality Standards: Drive for Customer Satisfaction Robert Ottolini	01 - Keynote: Next Generation of Quality Management Systems
*9:50 AM - 10:15 AM; Refreshment Break*
10:15 - 10:50 AM	#ISO021 Future Relevancy of ISO 9001 in Organizations with Global Presence Alka Jarvis	02 - Keynote: Future of ISO 9001/QMS in a Global Economy
10:50 - 11:25 AM	#ISO022 7 Best-Kept Secrets of Great Quality Leaders Connie Conboy	02 - Keynote: Future of ISO 9001/QMS in a Global Economy
11:25 AM - 12:00 PM	#ISO023 Quality Management Systems in a Government Organization Maj. Gen. Harold L. Mitchell	02 - Keynote: Future of ISO 9001/QMS in a Global Economy
*12:00 PM – 1:00 PM; Networking Luncheon*
1:00 - 1:35 PM	#ISO031 A Shot Across the Bow - Application of the Process Approach for Effective Internal Audits Paul Palmes	03 - Innovative Approach to Auditing
1:00 - 1:35 PM	#ISO041 Risk Management and Preventive Action William Houser	04 - Managing Risk with ISO 9000/QMS
1:00 - 1:35 PM	#ISO051 Implementing ISO 9000 in a Mature Company Ben Overwyk	05 - Implementing QMS at the Enterprise Level
1:35 - 2:10 PM	#ISO032 Audit Risk: Find It, Manage It or Verify It JP Russell	03 - Innovative Approach to Auditing
1:35 - 2:10 PM	#ISO042 Applying Risk Management Methods to Outsourcing and Supplier Controls Richard Vincins	04 - Managing Risk with ISO 9000/QMS
1:35 - 2:10 PM	#ISO052 Developing an ISO 9000 Compliant QMS in a Variation-Rich Manufacturing Setting Rick Homman	05 - Implementing QMS at the Enterprise Level
2:10 - 2:45 PM	#ISO033 eAuditing - The Next Frontier of Auditing Shauna Wilson	03 - Innovative Approach to Auditing
2:10 - 2:45 PM	#ISO043 Using the QMS to Manage the Risk of Liability Dr. William Stimson	04 - Managing Risk with ISO 9000/QMS
2:10 - 2:45 PM	#ISO053 Obtaining Multiple QMS Certifications Monroe Ratchford	05 - Implementing QMS at the Enterprise Level
*2:45 PM – 3:00 PM; Refreshment Break*
3:05 - 3:40 PM	#ISO061 The New Automotive Supplier Management Process Ralph (Dan) Reid	06 - Successful Supply Chain Management
3:05 - 3:40 PM	#ISO071 Risk Management and Its Impact on Quality Management Systems Morgan Palmer	07 - Best Practices in Risk Management
3:05 - 3:40 PM	#ISO081 Actions to Improve Accredited Certification to ISO 9001 Randy Dougherty	08 - Road to Improved Certification & Communication
3:40 - 4:15 PM	#ISO062 QMS for Manufacturing: Increasing Brand Reputation Through High Quality Products Mohan Ponnudurai	06 - Successful Supply Chain Management
3:40 - 4:15 PM	#ISO072 Risk-Based Auditing in Supplier Quality Management - Best Practices Speaker to be announced.	07 - Best Practices in Risk Management
4:15 - 5:00 PM	#ISO091 Panel: ISO 9001 & ISO 14001: The Revisions as a Partnership Panel Lead: Lorri Hunt, Panel Members: Jack West, Susan Briggs, and Jose Dominguez	09 – Panel: ISO 9001 & ISO 14001
5:00 - 6:00 PM	ISO Speed Networking Moderated by Brian Clark	10 – Networking

7:30 AM - 8:00 AM Continental Breakfast
8:00 AM - 8:10 AM Announcements
TIME	SESSION	TRACK
8:10 - 8:45 AM	#ISO111 The ABC's of ISO 9000/QMS Communication and Training as Applied in Healthcare Dr. Wanda Umber; Co-Presenters: Kimberly Moore and Susan Rogers	11 - Implementing ISO 9000/QMS in Healthcare
8:10 - 8:45 AM	#ISO121 9001:2008 and CMS Conditions of Participation Requirements Charli Hoialmen	12 - Improving Healthcare Using ISO 9000/QMS Tools & Techniques
8:10 - 8:45 AM	#ISO131 AS9100: An Innovative Approach for Aviation, Space, and Defense QMS Alan Daniels; Co-Presenter: L.L. Buddy Cressionnie	13 - Application of Newly Revised QMS in Aviation, Space, & Defense
8:45 - 9:20 AM	#ISO112 Implementing a QMS as a Lean Initiative in Healthcare Gary J. Wade	11 - Implementing ISO 9000/QMS in Healthcare
8:45 - 9:20 AM	#ISO122 Impacting a Clinical Trial's Success Using ISO 9000, cGMPs, Baldrige, and the ICH Guidelines Dr. Julia Vertrees; Co-Presenters: Mike Sather, Jan Hickey, Stanley Johnson, Kathy Boardman, Cindy Colling, Shirley Madrid, Mark Jones, and Stuart Warren	12 - Improving Healthcare Using ISO 9000/QMS Tools & Techniques
8:45 - 9:20 AM	#ISO132 AS9100 Rev. C & the Supply Chain: Lessons Learned Implementing the New Revision in Small Companies Doug Anton; Co-Presenter: Carole Anton	13 - Application of Newly Revised QMS in Aviation, Space, & Defense
9:20 - 9:55 AM	#ISO113 The Evolution of a Healthcare Organization's Journey: Implementing ISO 9001 in a Multi-Medical Center Organization Cynthia Due	11 - Implementing ISO 9000/QMS in Healthcare
9:20 - 9:55 AM	#ISO123 ISO 9001 Supports Accountable Care Organization Operations Mickey Christensen	12 - Improving Healthcare Using ISO 9000/QMS Tools & Techniques
9:20 - 9:55 AM	#ISO133 Risk-Based Auditing as a Requirement of AS9100 Dr. Catherine Martin	13 - Application of Newly Revised QMS in Aviation, Space, & Defense
9:55 AM – 10:15 AM; Refreshment Break
10:15 - 10:50 AM	#ISO141 Launch Into the Future with a New Vision of Self-Assessment Susan Moore	14 - AS9100 Audits and Self-Assessment
10:15 - 10:50 AM	#ISO151 QMS Quick Self-Assessment - What a Good QMS Looks Like Colin Gray	15 - TRACK 15: ISO 9000/QMS Best Practices
10:15 - 10:50 AM	#ISO161 Maximizing the Effectiveness of Voice of the Customer with Social Media Tools Victor Canada	16 - Using ISO 9000/QMS for Competitive Advantage
10:50 - 11:25 AM	#ISO142 Aerospace Expectations, Beyond Transition Roger Ritterbeck	14 - AS9100 Audits and Self-Assessment
10:50 - 11:25 AM	#ISO152 Keys to Creating Accountability in a Quality Management System Cynthia Juncosa	15 - TRACK 15: ISO 9000/QMS Best Practices
10:50 - 11:25 AM	#ISO162 Impacting Manufacturing Performance and Product Quality Through Good Data Collection Peter Guilfoyle	16 - Using ISO 9000/QMS for Competitive Advantage
11:25 AM - 12:00 PM	# ISO143 Round Table Discussion for Aviation, Space, & Defense	14 - AS9100 Audits and Self-Assessment
11:25 AM - 12:00 PM	#ISO153 Keeping it Real: Audit Findings & Best Practices in Document & Record Management Raj Joshi	15 - TRACK 15: ISO 9000/QMS Best Practices
11:25 AM - 12:00 PM	#ISO163 Your Best Foundation - How Your ISO 9001:2008 can Fast-Track You to CMMI Level 3 Hilary Benoit	16 - Using ISO 9000/QMS for Competitive Advantage
*12:00 PM - 1:00 PM; Networking Luncheon*
1:00 – 1:35 PM	#ISO171 Potential Revamp of Healthcare System Mickey Christensen; Co-Presenter: Charli Hoialmen	17 - Innovative Use of Multi-Standard QMS in Healthcare
1:00 – 1:35 PM	#ISO181 The Application of ISO 9001: 2008 in a Service Related Industry Thomas Johnston	18 - QMS Successes in Service and Government
1:00 – 1:35 PM	#ISO191 Benefits of Waste Reduction Through QMS Implementation Baskar Kotte	19 - Innovative New Methods in Quality Management
1:35 - 2:10 PM	#ISO172 The Six-Source Model for QMS Success: Creating a Reliable Patient Safety Culture David Maxfield	17 - Innovative Use of Multi-Standard QMS in Healthcare
1:35 - 2:10 PM	#ISO182 Using ISO 9001 QMS to Sustain Operational Results: "Department of Defense Case Study" Lynda Fox	18 - QMS Successes in Service and Government
1:35 - 2:10 PM	#ISO192 Innovative Management Review Beth Leonard	19 - Innovative New Methods in Quality Management
2:10 - 2:45 PM	#ISO173 The New Pilot and Navigator in Healthcare: Patient Safety Organizations and QMS Douglas Dotan; Co-Presenters: Michael Dowling and Graciela Perez	17 - Innovative Use of Multi-Standard QMS in Healthcare
2:10 - 2:45 PM	#ISO183 Implementing a QMS in a Forensic Laboratory Denise Robitaille	18 - QMS Successes in Service and Government
2:10 - 2:45 PM	#ISO193 Windows-Based Document Management for Improving Quality Management Systems Matthew Meigs	19 - Innovative New Methods in Quality Management
*2:45 PM – 3:00 PM; Refreshment Break*
3:05 - 3:40 PM	#ISO201 Cyclic Interactive Auditor Training for Enhanced Retention and Performance Mary-Anne Cobill	20 - QMS Case Studies & Applications
3:05 - 3:40 PM	#ISO211 Selective Implementation of ISO Standards can Promote Continual Improvement Dr. Milton Krivokuca	21 - Improving Customer Satisfaction through QMS
3:05 - 3:40 PM	#ISO221 Revitalizing the Quality Message in a Mature Organization Ralph Krueger	22 - Innovative Methods in ISO 9000/QMS
3:40 - 4:15 PM	#ISO202 Achieving High Quality in Data Visualization Michael Scofield	20 - QMS Case Studies & Applications
3:40 - 4:15 PM	#ISO212 What Is ISO 9000 from the Customer Standpoint? Marta McCann	21 - Improving Customer Satisfaction through QMS
3:40 - 4:15 PM	#ISO222 ISO 9004:2009: The Best Kept Secret in the World of Business Management Systems John DiMaria; Co-Presenter: Jeff Witte	22 - Innovative Methods in ISO 9000/QMS
4:15 - 5:00 PM	#ISO231 “END KEYNOTE” How to Communicate with Impact & Authority ... High Impact Techniques that Work Dr. James Melton	23 – End Keynote: How to Communicate with Impact & Authority ... High Impact Techniques that Work

Early Registration Deadline
January 11, 2013

Early Registration Items Include:
Kindle WiFi
iPod Shuffle
$50 ASQ Gift Certificate

If you register for the INTERNATIONAL CONFERENCE ON ISO 9000, using the registration code “A2013” before the Early Registration deadline, you are entitled to receive one of the following items:

iPod Shuffle
$50 ASQ Gift Certificate
Kindle WiFi

Wi-Fi, 6" Display: First fifty (50) attendees who register by the Early Registration deadline are entitled to receive the Amazon’s Kindle.

Please see the Conference Registration Guidelines on Page I-12 for further information about the Early Registration Items.