16th ANNUAL INTERNATIONAL CONFERENCE ON ISO 9000
March 3 – 4, 2008, Rosen Plaza Hotel, Orlando, FL
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Workshop 1
Management Systems for Sustainable
Success |
Sunday, March 2, 2008
8:00 AM - 5:00 PM • 0.8 CEUs/RUs
Faculty: John E. (Jack) West
Past Chair of the US TAG to ISO/TC
176, Noted Author, Consultant & Business Advisor
 Workshop
Description: Many organizations need to upgrade their formal Management
Systems to meet the challenges
of the current economy. Several forces
drive this need, ranging from the frustration of top managers
that “the system no
longer seems to provide value” or “we are faced by
challenges we never imagined a couple of years ago.” There
is a need for change but what should
an organization do? This workshop will provide attendees with
the information and opportunity
to address the issues and map out solutions.
Learning Objectives and Outline: Attendees
can expect to learn:
- How to get top managers to understand
the value in formal management
systems and use the systems to
drive organizational performance.
- Determining
and implementing changes to the
system.
- The relationship between
strategic management/planning
and the formal management system.
- How
to make the audit program an
effective set of eyes for top managers.
- How
to make the system sustainable
so it can change with the times and needs of the organization.
Who Should Attend: This workshop
is highly recommended for Quality Managers,
Project Managers, Internal and External
Quality Auditors needing to ensure continued relevance
of their Management System, and deal
with top management concerns about
the Management System.
Faculty: Mr. West served from 1997-2005
as Chair of the US TAG to ISO/TC 176
and was lead delegate for the United
States to the International Standards
Organization committee responsible for the ISO 9000
family of Quality Management Standards.
He remains active in the US TAG and
TC 176. He is also a member of the board of directors
of the ANSI-ASQ National Accreditation
Board (ANAB). He is a Fellow of the
American Society for Quality and was the 2003 recipient of the
ASQ’s Freund Marquardt
Medal for his work related to standards.
Jack is a popular speaker and author.
Among his many publications, he is
co-editor of the ASQ ISO 9000:2000
Handbook and co-author of ISO 9001:2000 Explained.
Fee: The fee is $595 for conferees;
$645 for non-conferees. The fee includes
course materials.
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Workshop
2
AS9100: Aviation, Aerospace & Defense
Quality Management Systems |
Sunday, March 2, 2008
8:00 AM - 5:00 PM • 0.8 CEUs/RUs
Faculty: L. L. "Buddy" Cressionnie
Quality & Mission Success Senior Manager,
Lockheed Martin Aeronautics
 Workshop
Description: This one-day
workshop will focus on the unique aerospace standards for QMS
that have been promoted and implemented by the major aerospace
companies. Also, included will be application models of the standards
and suggestions for implementation based on company size and product
focus.
Learning Objectives and Outline: This
workshop will explore the following topics in detail:
- Aerospace QMS
a) AS9100, AS9110,
AS9120, AS9003 and
AS9006 Standards
b) AS9101, AS9111 and AS9121
Checklists.
- What they
are, how they apply and
what is unique about them?
- Proposed
Changes to AS9100.
- What
it is, how it is used,
how to comply with its requirements?
- Auditing and Certification
requirements for Aerospace
QMS
a) AS 9104 -1, -2, -3.
- Requirements for auditing
organizations and personnel
to meet aerospace accreditation
and training requirements.
Other related standards and their
applications in relationship to the Aerospace QMS.
Who Should Attend: Quality Managers
and Project Managers for AS9100, Aerospace & Defense Quality
Managers, and AS9100 Internal and External
Quality Auditors.
Faculty: Mr. Cressionnie is currently
the Americas IAQG 9100 Writing Team
Lead. This Team is revising the AS9100
standard. He is active in standards
development as a voting member on the US Technical
Advisory Group (TAG) to ISO/TC 176
that writes the ISO 9000 Series of
Quality Management System standards. He also serves on the US
TAG Interpretations Committee and is
the Aerospace Sector Liaison to the
US TAG. Mr. Cressionnie currently oversees the Quality Management
System and Capability Maturity Model
Integration (CMMI®) for
Quality Assurance at Lockheed Martin Aeronautics.
Fee: The fee is $595 for conferees;
$645 for non-conferees. The fee includes
course materials.
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Workshop
3
ISO 9001:2008 – An In-Depth Look
at the Amendment |
Sunday, March 2, 2008
1:00 PM - 5:00 PM • 0.4 CEUs/RUs
Faculty: Lorri Hunt, Lorri Hunt & Associates,
Inc., Kansas City, MO
 The amendment to ISO 9001 is scheduled
for release in October 2008. This workshop is focused on giving
attendees the inside information regarding upcoming changes from
an instructor that has participated on the editing team. Learn
about the reason and scope for the amendment and how drafters
controlled this scope by using a risk matrix applied to each change.
The workshop will review the actual proposed text changes of the
Draft International Standard. It will also provide a high level
review of the standards development process and how you as a user
can provide comments. After this workshop, organizations should
have confidence in knowing the impact of ISO 9001:2008 to their
organization.
Learning Objectives and Outline:
- Reason for Amendment
a. ISO Revision
Process
b. User Inputs
c. Current Trends
- Scope of Amendment
a. Main objectives of ISO 9001:2008
b. Amendment vs. Revision
- Impacts
and Benefits
a. Impacts Considered
b. Benefits Considered
- Key Inputs
for the Amendment
- ISO Standards
Development Process
- Schedule
for the Amendment of
ISO 9001:2008.
- In-Depth
Review of Changes to
ISO 9001
- How to
Make
Comments
Who Should Attend: This workshop
is highly recommended for Quality
Managers, Project Managers, Internal
and External Quality Auditors needing
to ensure continued relevance of
their Management System, and deal with top management concerns
about the Management System.
Faculty: Ms. Hunt is an active
member of the U. S. Technical Advisory Group
to ISO Technical Committee 176.
She currently serves in the key position of Chair of Task
Group 9001/4, the United States
group responsible for developing consensus positions related
to ISO
9001 and 9004. Recognized internationally
as someone who gets the job done,
she has held several international
positions on ISO/TC 176. Most recently she was appointed as
the
Deputy Task Group Leader to the
current amendment to ISO 9001.
Fee: The fee is $395 for the International
Conference on ISO 9000 attendees;
$425 for non-conference attendees.
The fee includes course materials and a copy of the DIS, valued
at $50, will be included in your registration.
|
 2008
INTERNATIONAL CONFERENCE ON
LEAN & SIX SIGMA
March 5 - 6, 2008 • Rosen Plaza Hotel,
Orlando, Florida |
| Seven Free
Workshops |
We have it all! Leave with ideas you can immediately
put to use. This conference is the best investment for your time
and money! Our goal is to be the best Lean & Six Sigma forum
in the U.S.
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Pre-Conference
Warm-Up Workshop
Lean Six Sigma – Synergy Made
Easy |
Tuesday
Evening • March
4
5:00 PM – 7:00 PM
Rai Chowdhary, TEAM 2000, Austin, TX
Many organizations struggle with which
one to do. Then there are those who ask “Six What?” This
mini workshop is aimed at demonstrating the relationship between
Lean and Six Sigma, elucidating the dependencies, and differences.
You will learn how they can be used together. The question of
one or the other is rather moot; one cannot afford to be in that
mindset anymore. Using hands on exercises, this interactive session
will test your wits as you compete in teams to achieve excellence.
It will benefit the novice and the practitioner alike. Come discover
the connections, understand how you can get started, and succeed
with Lean and Six Sigma. If you want practical tips from a top
rated business coach, this is a “do not miss” session.
Tips on how to get started even if you don’t have management
buy in will be offered. Participants can visit with the speaker
after the session for ideas on how they can be effective with
LSS in their organizations.
Mr. Chowdhary is an author and an award
winning speaker. He is the President and CEO of TEAM 2000. He
has worked with Fortune 500, Small and Medium-Sized Enterprises
on deploying Lean and Six Sigma initiatives. He earned his degrees
in Mechanical, Manufacturing, and Materials Science, and certifications
in Six Sigma Black Belt, and Lean.
This workshop is FREE, if you register
for the Lean & Six Sigma Conference by January 25, 2008. After
this date, workshop registration fee is $125. There will be no
walk-ins.
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WORKSHOP
#W81
Using the Toyota Way Fieldbook as a
Guide to Culture and Leading in a Lean
Environment |
Thursday
Morning • March 6
10:15 AM – 11:05 AM
Dean R. Davidson, Adopt Lean Group
LLC, Simpsonville, SC
Impact of leadership and culture are
often overlooked and underestimated
as essential components to successful
or failed Lean transformations. Attend
this thought-provoking and eye-opening
discussion to learn how you can create
a sustainable Lean environment and
culture of learning, improving, and
lifetime employment in your organization.
Hear an experienced practitioner share
lessons from personal experience and
the Toyota Way Field Book you can use
to improve your Lean journey. Leave
with 10 key questions you can use to
benchmark your current Lean culture.
Discuss effective and ineffective leadership
behaviors, tips for establishing a
true continuous improvement culture,
relevant business metrics for Lean
and valuable references.
Dean Davidson is President of Adopt
Lean Group providing training and consulting.
He has over 20 years of international
leadership experience and a demonstrated
track record, involving business start-ups,
turnarounds, acquisitions, and growing
companies toward profitability. Davidson
is known for his experience in strategic
planning and deployment as well as
business and organizational development
using world-class methods and Lean
enterprise principles. As a former
Vice-President of Operations, he led
a plant with a national reputation,
through its Lean efforts. He is nationally
recognized and often sought after for
his knowledge and experience in Lean
principles and methods.
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WORKSHOP
#W82
Value Stream Mapping – Basics
and Beyond |
Thursday
Morning • March
6
11:05 AM – 12:00 PM
Tony Manos, Profero, Inc., Chicago,
IL
Attend a workshop designed for both
new and experienced practitioners of Value Stream Mapping (VSM).
VSM started in manufacturing, but can be applied to any service
such as healthcare, government or banking. It also applies to
accounting, human resources, purchasing and other support and
administrative areas. This session will walk you through basic
steps of Value Stream Mapping and give you valuable insight into
successful VSM including:
- How to gather data and information
- Developing Current and
Future State Maps,
- Creating a Future
State Action Plan
- How VSM can help
your organization
- Tips for practitioners
- Recognizing and avoiding common VSM
pitfalls
See how VSM is applied to manufacturing
and adapted to service, administrative,
office and support areas. A simple
case study will help illustrate key points and how the
VSM process develops.
Mr. Manos with Profero, Inc. provides
consulting services to organizations
in Lean. He has extensive Lean and
quality experience in manufacturing,
office, support functions, service, and healthcare.
Tony is a popular, internationally
recognized speaker conducting “standing room only” talks
on Lean, including Value Stream Mapping and other topics. Tony
is the co-author of the book “Lean Kaizen: A Simplified
Approach to Process Improvement ” and
a Shingo Prize Examiner.
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WORKSHOP
#W91
MSA on Attribute Data |
Thursday
Morning • March 6
1:00 PM – 2:00 PM
Shrikant Kulkarni, Precision Castparts
Corp., Portland, OR
There are many situations in manufacturing
and service industries that require the evaluation of attribute
characteristics. The MSA in such situations is often ignored.
The attribute data can be classified in two categories - binary
and ordinal. The binary data has only two possible outcomes such
as pass/fail, good/bad, etc. The ordinal data has more than two
categories with some kind of implied hierarchy. Many service industries
collect data on customer satisfaction where the ratings are usually
classified in five or more categories in the increasing order
of satisfaction. This workshop will go in depth about the procedures
and statistics used to evaluate the effectiveness of measurement
systems. Examples from both manufacturing and service industries
will be used to gain understanding of the measurement system.
Mr. Kulkarni is a Master Black Belt
at Precision Castparts Corporation, an aerospace company. He has
over 36 years of experience covering automotive, power tools,
and metal processing industries. He is a graduate of Indian Institute
of Technology, and has worked for companies such as Sandivk, and
Emerson Electric.
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WORKSHOP
#W92
Development of a Practical Implementation
Plan to Secure More Value from Improvement
Processes |
Thursday
Morning • March 6
2:00 PM – 3:30 PM
Mike Robinson, Markus Schmidt & Jeff Gilbert; Flint Group,
Plymouth, MI
The Flint Group team will facilitate
a workshop where participants will share experiences in developing
a generic Implementation and Deployment Plan to formalize an organization’s
Continuous Improvement Process. The Plan will have applications
for public, private and not-for-profit organizations, not just
for manufacturing. A brief introduction will be provided followed
by the formation of three facilitated groups each creating their
own Implementation Plan based on experience of participants. The
output of benchmarks, ideas and concerns from these group-based
activities will then be consolidated to produce a generic Plan.
The finalized output from the workshop will be documented and
a copy distributed to the participants. In addition, a ‘storyboard’ will
be shared with the attendees at the end of the workshop using
real-life content from Flint Group’s actual implementation.
Take the ideas used to enhance your own deployment of continuous
improvement in your organization.
Mr. Robinson, Mr. Markus Schmidt and
Mr. Jeff Gilbert are all certified Lean Six Sigma Black Belts
or Master Black Belts responsible for development and execution
of the Flint Group’s global deployment of Lean Six Sigma.
They have more than 60 years of combined experience in a variety
of operational roles in a variety of companies including Motorola
and BASF.
3:30 PM – 3:40 PM; Closing Remarks
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WORKSHOP
#W101
Better Project Selection = More Success |
Thursday
Afternoon • March
6
1:00 PM – 2:00 PM
Sharyn Mlinar, Boeing Company, Philadelphia,
PA
Working on the right projects, rather
than every project is a key to success.
Pursuing the wrong project or projects with little impact is a
guarantee for failure. Many
organizations select pet “management projects” or
overly simplified project selection
methods. Ultimately organizations fail to work on the best and
highest impact projects. Hear the
equation for successful projects and
gain hands-on experience using a prioritization matrix tool for
making a well thought out
and reasoned selection based on criteria
for success. Participants will practice making a selection using
the matrix. Learn from
Sharyn typical criteria organizations
use for picking the right projects.
Ms. Mlinar, a Boeing Company Technical
Fellow in Statistics and Numerical Methods, is a well known expert
for training and using process improvement tools and techniques
in over 30+ years of successful project work. Sharyn is often
called upon to coach, train, or conduct improvement efforts throughout
the Boeing Company. Sharyn is a popular speaker on both Quality
and Organizational Development topics.
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WORKSHOP
# W102
Integrating Lean and Six Sigma Tools
and Methods within the Organization
and on Projects |
Thursday
Morning • March 6
2:00 PM – 3:00 PM
Dan Blakely, Greenville Technical College,
Greenville, SC
Despite knowing Lean and Six Sigma
integration is the way to go; many companies are still struggling
with how to integrate their Lean and Six Sigma methods within
the business and on projects. There is also a struggle between
Six Sigma’s data driven approach and Lean’s action
driven approach. There are solutions. Learn how can we build on
the strengths and minimize the weaknesses of Lean and Six Sigma.
Understand how and when you can use Six Sigma tools/methods to
enhance traditionally Lean projects and vice versa. See how to
integrate Lean and Six Sigma into one approach.
Mr. Blakely is a program coordinator
with the Buck Mickel Center Continuing Education Division of Greenville
Technical College. He is a certified Lean Six Sigma Black Belt.
He currently trains and coaches Lean Six Sigma Black Belts, Green
Belts, and executives in partnership with the internationally
renowned George Group. He has 25+ years manufacturing experience.
He has extensive experience in the implementation of Lean and
Six Sigma in both manufacturing and service applications.
3:00 PM – 3:10 PM; Closing Remarks |
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