• A Creative Approach to the Context of the Organization


A Creative Approach to the Context of the Organization


Ralph Krueger, Manager, ArcelorMittal Dofasco G.P., Caledonia, ON, Canada


Context, Organization, Priorities





Your organization has met the deadline to transition to ISO 9001:2015. Most certainly you retained the nuts and bolts of your existing quality management system but have you taken advantage of the new requirements to leverage the success of organization. Some companies who only do the minimum to meet the requirements for the standard do themselves a disservice by not fully grasping the opportunities afforded by the ISO 9001:2015 standard. How do you make something that appears as an academic exercise into something that is dynamic and value adding to your organization? A good example is the requirement to define the context of your organization. For many companies, taking a minimalistic approach, they achieve this requirement in a single sentence, pulled from a prospectus or brochure that appeals to potential shareholder or business owner but no one else. Having a meaningful context of the organization is foundational to accurately identifying your stakeholders. In the timespan between now and your next surveillance, consider the benefits of reviewing how you have defined the context of your organization and how well it dovetails with the needs and expectations of your interested parties that are relevant to your quality management system. The answer might not be – not very well. In this presentation, I will outline the approach our company took applying the requirement of “Understanding the organization and its context “. I will explain how we defined our context initially using a creative approach called the Playbook. I will outline the components of our 2017 Playbook and how this concept further evolved and developed into the 2018 Playbook. I will address which external and internal issues were identified and how these will be monitored and reviewed through the use of key process indicators (KPIs).