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A Multi-National Organization's Transition to ISO 9001:2015

William Kovacich, Quality Engineer, Caterpillar Inc., Columbia, SC, USA

Keywords: ISO 9001:2015 transition, improvement, multi-national

Industry: Manufacturing

Level: Basic

ABSTRACT

As a large, multi-site, multi-national enterprise with a wide variety of products and services, Caterpillar Inc. faces notable challenges when implementing the necessary changes to its global quality management system to align with ISO 9001:2015. Language, culture, and even time zone differences must all be acknowledged and overcome to affect meaningful change within the organization. Because the quality management system used throughout Caterpillar applies to captive sites as well as sites interfacing with dealers and end users, business models vary among sites, and these differences must also be considered. And the wide spectrum of customers, statutory and regulatory requirements, and applications further complicates the effort to standardize quality management system development and deployment.

This presentation discusses how Caterpillar is dealing with these challenges to deploy a world-class quality management system across more than 80 and counting sites on 5 continents. It starts with the plan, how challenges were identified and dealt with, how updates were communicated, and the work that is left to do.

Attendees will learn how Caterpillar Inc. adopted the new format and requirements of ISO 9001:2015, embedded them into its enterprise-wide Caterpillar Quality Management System, and then deployed the updated system to its multi-national manufacturing base. Participants in the discussion may benefit from lessons learned at Caterpillar to apply to their own large organizations that are undergoing the transition.

Conference/Exhibit Registration will open on October 4, 2019

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.


You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)


Government Organizations




Corporations

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(*) based on previous conference attendance


CONTACT US

Tel:  1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com



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