A Robust Internal Audit Program Is Necessary for a Successful QMS
John E. West, Principal, John West Consulting, LLC, The Woodlands, TX, USA
Co-Speaker: Charles A Cianfrani
Keywords: Quality, QMS, Audit
There are many challenges that must be addressed to develop and implement an internal audit program to fully support the long-term viability of an organization. This presentation considers the role of the audit process in organizations that are working to achieve sustained success. The presentation will explore the role of the audit system and auditors in the integration of risk-based thinking in the audit planning, implementation, and reporting process. There are several critical categories of potential risks that pose challenges for the audit system. Key challenges are discussed. Consideration of risk is a call to action for audit system managers to ensure the audit process properly integrates risk-based thinking. Some of these challenges include the need to streamline and cost-reduce the value stream, identification of potential sources of catastrophic product or process failures, issues with staffing, d effective application of capital, and addressing needs and relevant requirements of interested parties. Consideration of these challenges expands the scope of auditing from just assessing conformity to requirements and introduces a level of sophistication that is beyond the scope of many QMS audit programs. It also drives the selection and training of auditors in a new direction. It means that the audit criteria need careful consideration, and the engagement of top managers needs to be expanded as well. The speakers will discuss why the pursuit of sustained success drives a need for a profound change in thinking and action for both auditors and top managers.