A Simplified Approach to a Process Based Quality System
Presenter:
Mark Netzel, VP of Quality, Die-Matic
Corporation, Parma, OH, USA
Keywords:
Process Based QMS, IATF 16949, ISO 9001:2015
Industry:
Automotive, Manufacturing, Service
Level: Intermediate
ABSTRACT
An Introduction to the Process-based QMS – Adding Value to Your Business
This presentation will review some of the fundamental steps in developing a process-based system for your QMS in order to add value to your business.
What is “Process Based Management”?
- Managing your business processes that make up your Quality Management System (QMS)
- Determining the business processes that make up your QMS
- Determining who “owns” the process
- Measuring & managing the outputs of the process against an objective and goal
- Taking action when the objective/ goal is not being met
- Improving the process
- Evaluating the relationships between your QMS processes (inputs/ outputs)
Differs from the “silo approach”.
What is a “Process”- Transforms “inputs” into “outputs”
- Has an “objective” with a goal
- Can be monitored/ measured
- Requires information
- Requires “inputs” – materials to be transformed/ used
- Has an “output” – product/ service/ information
- Should “add value”
- Connection with ISO 9001 based requirements
- Determine the QMS processes needed
- Determine the sequence and interaction of the processes
- Determine the criteria and methods
- Ensure the availability of resources for effective and efficient operation and control of the processes
- Monitor & measure (where applicable)
- Implement actions to achieve planned results and continually improve the processes
- Examples of Common QMS Business Processes
Where Do I Start?
• Reinforce the Process Approach
• Hold process owners accountable and give process authority
• Implement continual improvement on the process