A Simplified Approach to a Process Based Quality System

Presenter: Mark Netzel, VP of Quality, Die-Matic Corporation, Parma, OH, USA

Keywords: Process Based QMS, IATF 16949, ISO 9001:2015

Industry: Automotive, Manufacturing, Service

Level: Intermediate

ABSTRACT 

An Introduction to the Process-based QMS – Adding Value to Your Business

This presentation will review some of the fundamental steps in developing a process-based system for your QMS in order to add value to your business.

What is “Process Based Management”?

• Managing your business processes that make up your Quality Management System (QMS)
  
• Determining the business processes that make up your QMS
  
• Determining who “owns” the process
  
• Measuring & managing the outputs of the process against an objective and goal
  
• Taking action when the objective/ goal is not being met
  
• Improving the process
  
• Evaluating the relationships between your QMS processes (inputs/ outputs)
  

• Transforms “inputs” into “outputs”
  
• Has an “objective” with a goal
  
• Can be monitored/ measured
  
• Requires information
  
• Requires “inputs” – materials to be transformed/ used
  
• Has an “output” – product/ service/ information
  
• Should “add value”
  
• Connection with ISO 9001 based requirements
  
• Determine the QMS processes needed
  
• Determine the sequence and interaction of the processes
  
• Determine the criteria and methods
  
• Ensure the availability of resources for effective and efficient operation and control of the processes
  
• Monitor & measure (where applicable)
  
• Implement actions to achieve planned results and continually improve the processes
  
• Examples of Common QMS Business Processes
  

Where Do I Start?

• Reinforce the Process Approach

• Hold process owners accountable and give process authority

• Implement continual improvement on the process