A Simplified Approach to a Process Based Quality System

Presenter: Mark Netzel, VP of Quality, Die-Matic Corporation, Parma, OH, USA

Keywords: Process Based QMS, IATF 16949, ISO 9001:2015

Industry: Automotive, Manufacturing, Service

Level: Intermediate


An Introduction to the Process-based QMS – Adding Value to Your Business

This presentation will review some of the fundamental steps in developing a process-based system for your QMS in order to add value to your business.

What is “Process Based Management”?

  • Managing your business processes that make up your Quality Management System (QMS)
  • Determining the business processes that make up your QMS
  • Determining who “owns” the process
  • Measuring & managing the outputs of the process against an objective and goal
  • Taking action when the objective/ goal is not being met
  • Improving the process
  • Evaluating the relationships between your QMS processes (inputs/ outputs)
Differs from the “silo approach”.     

What is a “Process”

  • Transforms “inputs” into “outputs”
  • Has an “objective” with a goal
  • Can be monitored/ measured
  • Requires information
  • Requires “inputs” – materials to be transformed/ used
  • Has an “output” – product/ service/ information
  • Should “add value”
  • Connection with ISO 9001 based requirements
  • Determine the QMS processes needed
  • Determine the sequence and interaction of the processes
  • Determine the criteria and methods
  • Ensure the availability of resources for effective and efficient operation and control of the processes
  • Monitor & measure (where applicable)
  • Implement actions to achieve planned results and continually improve the processes
  • Examples of Common QMS Business Processes

Where Do I Start?

• Reinforce the Process Approach

• Hold process owners accountable and give process authority

• Implement continual improvement on the process