ACA: The One Page Internal Audit and Corrective Action

Presenter: Joseph Foy, Quality Manager, M&M Electric Service, Inc., Gastonia, NC, USA

Keywords: Internal Audit, Corrective Action, ISO 9001:2015

Industry: Automotive, Manufacturing, Service

Level: Intermediate


One difficult aspect for most organizations during the ISO 9001 transition is performing and submitting internal audits and corrective actions. Previously, internal audits were lengthy and costly; however, the one page Internal Audit and Corrective Action (ACA) is the solution to the difficulties of auditing.

The ACA form combines the requirements of ISO 9001 with the process mapping and tools from Lean Six Sigma. The ACA allows anyone who completes the form to become an internal auditor, with the average completion time of thirty minutes. The Lead Auditor finalizes and verifies all technical information after the audit is conducted. The ACA form is designed with four separate tables that fit on one piece of paper containing the following information:

• Table 1 – Information

o Title; Project Number; Project; Part Numbers Affected; Brand; Facility.

• Table 2 – The Internal Audit

o Scope (description, scope in, and scope out);

o Internal Audit (process map);

o Sections of the ISO Standard and Internal QMS Audited;

o Champion;

o Lead Auditor;

o Internal Auditors.

• Table 3 – The Corrective Action

o Containment, Percent Effective, Date Implemented, Verified Y/N;

o Define and Verify the Root Cause, Percentage of Contribution Verified Y/N;

o Develop and Choose a Solution, Validation Method, Verified Y/N; Implement Solutions, Risk Assessment, Date Implemented, Verified Y/N;

o Prevent Recurrence, Date Implemented, Verified Y/N; Recognize the Team.

• Table 4 –Conclusion

o Date Opened; Last Update; Reported By; Date Closed; Reviewed and Approved By.

The ACA form applies no matter the organization size or sector, and is to be completed for every nonconformance. This process allows the nonconformance to be documented, resolved, and retained as an internal audit. This allows the organization to meet all requirements set forth by ISO 9001, while improving the monitoring and measuring of the QMS with minimal manpower, time, and financial investments.