Achieving Leadership Engagement in Your Quality Management System

Presenter: Kristy Kistner, Director, Quality, ORAU, Oak Ridge, TN, USA

Keywords: ISO 9001:2015, Leadership, Engagement

Industry: Education/Training, Government, Service

Level: Intermediate


Management commitment is part of ISO 9001, and adoption of a quality management system (QMS) should be strategic decision. Yet one of the most frequent questions from ISO 9001 users is “how do I get my management engaged in our company’s QMS?” One of the biggest changes in ISO 9001:2015 is the greater involvement of leadership, and the expanded leadership and commitment requirements make the answer to this question even more important.

ISO 9001:2015 requires management to lead the QMS by taking accountability for its effectiveness and improvement, ensuring integration into business processes and compatibility with the organization’s context and strategic direction, promoting use of the process approach and risk-based thinking, ensuring resource availability, communicating importance, and ensuring results achievement.

This presentation will look at how in transitioning from ISO 9001:2008 to 2015, Oak Ridge Associated Universities (ORAU): Assessed its current level of leadership engagement, determined the level needed for ISO 9001:2015 registration and developed a registration readiness plan to achieve it, implemented the plan and conducted a dry run to verify leadership was ready.

Participants will be able to describe their organization’s top management, list methods for assessing their engagement, list ISO 9001:2015 leadership requirements, and develop a plan for achieving the necessary level of engagement. They will also receive a template for ISO 9001:2015 Registration Audit Dry Run.