Quality auditing has made many strides and advancements since the days of Walter Shewhart and Joseph Juran. Back then, much of what took place was visually inspecting items on the shop floor. Today all aspects of auditing have been enhanced by various tools and technology. Communication is no longer only face to face or through the telephone. More and more people now work remotely and use various collaborative tools to work and to communicate. Technology has brought us cool advances such as Microsoft teams where we can work together no matter where our home base is located. When I think of technology in relation to ISO 9001 and audits, two things come to mind. First, cloud based QMS software, and second, e-audits.
There are many great tools to make the audit process easy for both users and administrators. I personally work as a Black Belt and Quality Manager at a mid-sized fulfillment company. Most of the employees at my company were intimidated by the ISO 9001 audit. We found a cloud based QMS software program, QT9, which relieved most of our fears. By using this tool, we have all of our documents, Corrective Actions, Risk Assessments, and Supplier Evaluations (just to name a few) in one place. Before QT9, our documents were scattered in folders throughout the network. This tool was instrumental in bringing quality to everyone. While I love quality and the whole auditing process, not everyone feels that way. We found a program that was easy to use for all levels of the organization. Now when we have a corrective action, a production supervisor