President, Green Lane Quality Management Services, LLC, Green Lane, PA, USA
Charles A. Cianfrani is the principal consultant for and CEO of Green Lane Quality Management Services LLC. He has participated in writing ISO 9001 and ISO 9004 as a technical expert representative to ISO TC/176 since 1990 and has implemented ISO
9001-compliant processes on six continents. He is an ASQ fellow, holds BS, MS and MBA degrees, is a CQE, CRE, and CQA, and has co-authored several ASQ Quality Press books including ISO 9001:2015 Explained (fourth Edition), How to Audit the Process-Based QMS (Second Edition) and The Journey – Achieving Sustained Organizational Success.