Charlie Cianfrani is an internationally recognized authority on quality management. He is a U.S. Expert Representative to the International Organization for Standardization (ISO) committee responsible for quality management and directly participated in writing ISO 9001 2008 as well as ISO 9004 2009 and is a member of the Working Group creating ISO 9004 2018. Mr. Cianfrani has successfully implemented ISO 9001 compliant quality management systems for clients on six continents.
Charlie is a fellow of the American Society for Quality, a Certified Quality Engineer, a Certified Reliability Engineer, a Certified Quality Auditor, an Exemplar Global-certified QMS Auditor. He has published 7 books on Quality management including the recently published ISO 9001:2015 Explained fourth Edition, Cracking the Case of ISO 9001:2015 for Manufacturing Third Edition and Cracking the Case of ISO 9001:2015 for Service Third Edition. Cracking the Case of ISO 9001:2015 for Manufacturing and Cracking the Case of ISO 9001:2015 for Service will be published in Chinese in 4Q 2017.
Charlie holds a BS and an MBA from Drexel and an MS in Applied Statistics from Villanova.