QMS - MBNQA, ISO 9000 & Deming Prize Frameworks: A Comparison
With experience as a former MBNQA examiner, Missouri Quality Award senior examiner, and ISO 9000 organization preparation, many versions of a QMS have been seen. This paper will give an overview of the format for each of these standardized criteria. The emphasis will be to focus on the type of organization and the objectives for creating a QMS.
Discussion of the Baldrige Framework will include discussion of Approach, Deployment and Results aspects associated with the criteria. Each of the criteria will be presented with emphasis on the Approach being taken to create elements of the QMS, how each element will be Deployed throughout the organization and expected Results and associated metrics for accomplishment. For ISO the documentation needs will be presented to emphasize how a QMS can be written as a “say what you do” and “do what you say” document. Focus on the Deming Prize with emphasize the need for data. This will encompass emphasis in a QMS for a measurement and evaluation system for an organization.
Each of the three criteria also have criteria for judges/auditors to evaluate submissions. Judging criteria will be discussed to help organizations to determine if their organization chooses to submit an application for consideration to be awarded a particular certification/award. MBNQA award judging is in two phases, first is the reading and scoring of the application, while the second (if a scoring threshold is reached) is a sit visit. Similarly, ISO documentation of judged in correspondence with application of the documentation. The Deming Prize evaluation consists of a Part A presentation by the organization followed by Part B where judges find anything in the organization fair game to be shown accurate and viable with data. In the event that a particular organization may wish to apply for one of these three, then knowledge of judging criteria can help with preparation and emphasis on particular categories with sufficient detail.
No particular format will be presented as better than another, simply showing they can be used individually or pieces that best fit an organization’s objectives. Overlap in criteria will be discussed to emphasize areas that may be considered key to any QMS. Criteria for each will be presented and discussed with pluses and minuses for evaluation by individual organizations. Learning objectives will include:
1) a better understanding of the framework for each of these systems
2) judging criteria to best understand areas of emphasis
3) ways to use these systems as a guide book for creating an organization’s QMS.
