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BIOGRAPHY

Grace L Duffy

President, Management & Performance Systems, Eustis, FL, USA

Grace provides services in organizational and process improvement, leadership, quality, customer service and teamwork. She designs and implements effective systems for business and management success. 

She is author of 

  • The Quality Improvement Handbook, 
  • The Executive Guide to Improvement and Change, Executive Focus: Your Life and Career, 
  • The Public Health Quality Improvement Handbook, 
  • QFD and Lean Six Sigma for Public Health, 
  • Modular kaizen: Dealing with Disruption, 
  • Tools and Applications for Starting and Sustaining Healthy Teams,
  • The Encyclopedia of Quality Tools,
  • he Quality Improvement Pocket Guide, 
  • Modular Kaizen: Continuous and Breakthrough Improvement, 
  • The Certified Quality Improvement Associate Handbook.

Ms. Duffy has over 40 years experience in successful business and process management in corporate, government, education, healthcare, not for profit, and small business. She is a recognized specialist in leadership and executive performance. Grace uses her experience as President, CEO and senior manager to assist organizations and individuals in performance excellence. 

She is a frequently requested keynote and conference speaker on organizational and professional performance. She is an active coach and mentor to senior leaders in large corporations as well as entrepreneurs, focusing on strategic alignment of individual skills to organizational outcomes.

Grace holds an MBA from Georgia State University and a Bachelor’s in Archaeology and Anthropology from Brigham Young University. She is an American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence, Certified Quality Improvement Associate, and Certified Quality Auditor. Grace is a Certified Lean Six Sigma Master Black Belt, and Manager of Process Improvement.

Grace is a member of ATD, ISPI and ASQ. She is an ASQ Fellow and Past Vice President within the ASQ Office of the President, 2014 recipient of the ASQ Distinguished Service Medal, Quality Magazine’s 2014 Quality Person of the Year, and the Milflora M. Gatchalian Medal for International Women of Quality from the Asia Pacific Quality Organization in 2016.


Participating Organizations at the ISO 9000 World Conference

Government Agencies

Department of Commerce
Department of Defense
Department of Energy
Department of Health & Human Svcs.
Department of Homeland Security
Department of Justice
Department of State
Department of the Treasury
Department of Transportation
Department of Veterans Affairs

Environmental Protection Agency
NASA
Naval Surface Warfare Center
Pentagon
U.S. Air Force
U.S. Army
U.S. Marine Corps
U.S. Navy
U.S. Veterans Affairs
United States Army Corps of Engineers

Corporations

AIG
Alcoa
AT&T
Bank of America Corp
BASF Corporation
Bayer Corporation
BMW
The Boeing Company
Bose Corporation
Bristol-Myers Squibb
Campbell Soup Company
Cardinal Health
Caterpillar
Chrysler Corporation
Chevron
Cisco Systems
Coca-Cola
Comcast
Daimler Chrysler
Disney
Dow Chemical

Dr Pepper 
Duracell
Dupont
Eastman Kodak
Facebook
Google
Exxon Mobil
Fedex
Ford Motor
General Electric 
General Motors
Gillette
Goodyear Tire
He
wlett Packard
Honeywell
Humana
IBM
Johnson & Johnson
Kohler
Lockheed Martin
Macy’s
M&M/Mars

ManpowerGroup
Maytag Appliances
Mercedes
Merck
Mitsubishi
Mobil Chemical
Motorola
NASA
Nestle 
Northrop Grumman
PepsiCo
Philip Morris International
PNC Financial Services Group
Pfizer
Pratt & Whitney
Procter & Gamble
Prudential
Raytheon
Rolls Royce Allison
Target

Schindler Elevator Corporation
Schneider Electric
Shell
Siemens
Southwest Airlines
Staples
Tesla
Tiffany & Co.
Qualcomm
Underwriter Laboratories
UnitedHealth Group
United Technologies
Union Pacific
UPS
USAA
Verizon
Walmart
Wells Fargo
Westinghouse
Whirlpool
Xerox

CONTACT US

Tel:  1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com



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