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Effective Process Metrics

Presenter: Tracy Stephens, Lead Auditor, Quality Systems Services, Binghamton, NY, USA

Keywords: Measurements, Performance, Improvement

Industry: Automotive, Aviation/Space, Manufacturing

Level: Intermediate

ABSTRACT 

Although the Process Approach has now been with us for nearly 18 years and is the heart of all ISO 9001- based quality management system, its implementation is suspect in many organizations. Knowing how each of the processes comprising the quality management system is performing is key to the Process Approach, but many organizations still struggle with the identification and effective use of process measurements to monitor process performance.

There are several traits of effective process measures, and related concepts, that will enable process owners to identify and present process measures to derive maximum benefit from their use and drive improvement of the process being measured. The proposed presentation will explore these traits and explain the concepts to allow process owners to apply meaningful measurements to the correct processes so that they can more clearly present to management their process’s performance. The ability to clearly present a process’s performance will enhance the owner’s ability to improve that performance.

When all of an organization’s processes have clearly defined measures being monitored, which facilitates improvement efforts to achieve effective and efficient process performance, clearly the overall organization performance will also be effective and efficient. Good, meaningful process measurements are the foundation of the Process Approach and achieving such performance.

As an added benefit, having good, meaningful process measures that can be clearly displayed will make QMS audits proceed more smoothly.                         

    Call for Proposals

    Proposal Submission Deadline:
    October 11, 2019

    Acceptance notification date:
    November 11, 2019

    Early Registration Deadline:
    February 11, 2020

    Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

    Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

    Multiple Proposals: You may submit multiple proposals.

    Conference Registration Fee:
    The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

    Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.


    You will need the following to submit a proposal

    Proposal Title: Maximum 80 characters including spaces. 

    Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

    Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

    Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

    Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

    Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

    Speaker's Photo (optional)

    Sample Video (optional)


    Government Organizations




    Corporations

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    (*) based on previous conference attendance


    CONTACT US

    Tel:  1 (408) 894-9910 or 1(800) 875-1960
    Fax: 1 (866) 500-9081
    Email: info@iso9000conference.com



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