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ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT 

Effectiveness of Management Systems in Government Organizations

Presenter:

Georgi Brooks-Newton, Quality Systems Manager, City of Dallas, Dallas, TX, USA

Co-Presenter: Robert Freeman, President, Practical Perspectives, Dallas, TX USA

Keywords:

Government, ISO 9001, Integrated Management System

Industry:

Government

Level:

Intermediate


Achieving a return on the investment is not limited to the business world, but should also be of importance to government organizations too. This is the expectation for the management system at the City of Dallas. As is the case for many government organizations, the City of Dallas operates as a series departments with practices and objectives specific to services they provide. While these practices and objectives can align with other departments or other divisions within a department, this was not often the case and led to inefficiencies. Additionally, the City of Dallas was concerned about the need to retain its organizational knowledge during a time when a significant number of its workers would be reaching retirement age. Through the effective implementation of an ISO 9001, ISO 14001 and OHSAS 18001 integrated management system, and the application of Lean Six Sigma principles, the City of Dallas has been able to identify areas where organizational knowledge needed to be captured and efficiencies can be realized. Coupled with the approach employed to audit and the pursuit of continual improvement initiatives, based on what those audits and the data used to analyze and evaluate identifies, effectiveness is not only being pursued but the results show it has been achieved.

This session will outline how the City of Dallas used ISO 9001 as a platform for an integrated management system and to capture the interrelationships of departments, for the sake of supporting its ability to sustain its organizational knowledge and promote the efficient and effective offering of City services. The emphasis of this session will be to highlight the process employed to achieve integration, how the City of Dallas established performance goals that account for each department’s objectives and the interrelationships with other departments and governmental agencies, and how some Lean Six Sigma projects were used to improve efficiency and overall effectiveness.

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.


You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)


Government Organizations




Corporations

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(*) based on previous conference attendance


CONTACT US

Tel:  1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com



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