ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT 

Effectiveness of Management Systems in Government Organizations

Presenter:

Georgi Brooks-Newton, Quality Systems Manager, City of Dallas, TX, USA

Co-Presenter: Robert Freeman, President, Practical Perspectives, Dallas, TX USA

Keywords:

Government, ISO 9001, Integrated Management System, ISO 45001, OHSAS 1800

Industry:

Government

Level:

Intermediate


Achieving a return on the investment is not limited to the business world, but should also be of importance to government organizations too. This is the expectation for the management system at the City of Dallas. As is the case for many government organizations, the City of Dallas operates as a series departments with practices and objectives specific to services they provide. Through the effective implementation of an ISO 9001, ISO 14001, and ISO 45001 (OHSAS 18001) integrated management system, and the application of Lean Six Sigma principles, the City of Dallas has been able to identify areas for improvement.

This session will outline how the City of Dallas used ISO 9001 as a platform for an integrated management. The emphasis will be to highlight how the City of Dallas established performance goals that account for each department’s objectives, and how some Lean Six Sigma projects were used to improve the overall effectiveness. 

REGISTRATION OPEN
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SPEAKERS' CORNER
Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Sunday, March 10, 2019, 6 PM-7 PM
Please download the Speaker Instructions here

Conference Chair's Message

Robert Freeman

The 2019 ISO 9000 & AUDITS WORLD CONFERENCE is focused on providing you and your organization with the information and tools needed to continue this drive toward excellence. This year’s conference will not only continue to prove relevant topics with leading experts in their respective fields, but it is.....read more