ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT
Effectiveness of Management Systems in Government Organizations
Achieving a return on the investment is not limited to the business world, but should also be of importance to government organizations too. This is the expectation for the management system at the City of Dallas. As is the case for many government organizations, the City of Dallas operates as a series departments with practices and objectives specific to services they provide. Through the effective implementation of an ISO 9001, ISO 14001, and ISO 45001 (OHSAS 18001) integrated management system, and the application of Lean Six Sigma principles, the City of Dallas has been able to identify areas for improvement.
This session will outline how the City of Dallas used ISO 9001 as a platform for an integrated management. The emphasis will be to highlight how the City of Dallas established performance goals that account for each department’s objectives, and how some Lean Six Sigma projects were used to improve the overall effectiveness.