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Engaging Top Management

Presenter: Beth Coody, ISO Internal Auditor, Cavendish Scott, Inc, Aurora, CO, USA

Keywords: Sustainability, Top Management

Industry: Manufacturing, Service

Level: Intermediate


ABSTRACT

Engaging top management is a challenge that many organizations face. The standards are changing and stricter requirements are being made for top management. The reason? Without management involvement the ability to implement and maintain an effective quality management system is incredibly difficult. In many cases, lack of top management involvement has directly led to loss of ISO certification. This presentation describes proven techniques with data acquired from major research institutions that promote top management engagement.

ISO Consultants-

  • Learn how to deliver tools and principles to employees seeking support from top management.
  • Provide exceptional service to your clients by the use of “engaging” techniques in your initial meeting or consultation.

Registrars-

  • Effectively explain non-conformance findings related to management involvement to your clients without making them feel as though they’ve failed. This is especially important with clients who have invested significant financial resources to their QMS.

Quality Managers, Quality Teams, ISO Support Staff-

  • How to “Speak Up!” for your QMS!
  • Learn key phrases that create an active listening environment with your management team.
  • Negotiate exchanges using the Social Exchange Theory.

Top Management-

  • Learn the real benefits and value of an effective QMS.
  • The “Bottom Line” let’s talk dollars. How to view your QMS as a system that generates revenue within the organization.

Corporations-

  • Effectively flow down the requirements, and value, of the QMS to all employees.
  • Learn fast, proven techniques that will impart accountability to management teams.
  • Discover the significance of top management and employee interactions with regards to the ISO standards.

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.


You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)


Government Organizations




Corporations

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(*) based on previous conference attendance


CONTACT US

Tel:  1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com



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