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ISO 9000 & AUDITS WORLD CONFERENCE

Workshop: Enhancing Your QMS to Achieve Sustained Success

Presenter:  Dr. Isaac Sheps, Chairman, Central committee for MSS, Standards Institution of Israel, Ramat Hasharon, Israel

Co-Presenter: John E. (Jack) West, Principle, John West Consulting, LLC, The Woodlands, TX, USA

Keywords: Sustained Success, Management, QMS

Industry: Service

Level: Advanced

ABSTRACT

This workshop will cover the actions needed to achieve organizational sustained success. There is no doubt that the primary focus of an organization should be to achieve higher customer satisfaction. This is often done by implementing rigorous processes to continuously improve the quality of its products and services. In the current competitive environment, however, that’s not enough to sustain success. Organizations must move beyond product quality to the next level of organizational quality by implementing an effective and efficient management system. It must be led by top management and focused on the organization’s ability to meet the needs and expectations of its customers and other relevant interested parties to sustain organizational success. An organization that decides to take this journey towards organizational sustained success should follow the quality management system principles and realize that it has to establish and maintain a number of fundamental management processes supported by a set of behaviors and competences. During the workshop these processes, behaviors, competences and their links to QMS will be discussed. The workshop will help you address issues like:

• What processes, behaviors, competences do you need to survive

• Doing the same stuff won’t cut it for the future

• How can the quality leader get internal and external people to listen

• Compliance with minimum requirement is required but is no longer enough.

• Getting everyone in the organization to believe quality needs to be a way of life in the organization

• The quality management function of the future

• The importance of achieving consistent quality of product and services

Government Organizations




Corporations

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(*) based on previous conference attendance






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American Quality Institute
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