ISO 9000 & AUDITS WORLD CONFERENCE
Giving Your QMS a Personality to Drive EMPLOYEE Engagement
Presenter: David Disney, Quality Manager, Protocast, Inc., Commerce City, CO, USA
Keywords: QMS, Personality, Easter Eggs, Integration, Engagement
Industry: Career Development
Quality Training; glazed eyes, the occasional snore, and an impressive lack of questions at the end. Why is that? well that’s because documents are boring, I'm sorry but they just are. People don’t want to look at that 32 page Quality Manual, let alone have the full capacity to understand it within the limited amount of time we are allotted to train them. When you have new hires that are going through training or even the most senior of Top Management, how do you get better buy in, and better understanding? By not boring them all!! Let’s start with a term that maybe you don’t know, and that’s an “Easter Egg”, not the hunt that kids participate in, but it’s an unexpected joke or feature that is included as an entertainment gift, or a bonus. Mostly these are not easy to spot, but when you do you get to see humor from the creator (typically found in video games, or movies). Try this, most of us have Facebook Messenger, insert a basketball emoji and send it to someone, then after it sends click the basketball to play a hidden game! Don’t have messenger, type “Do a Barrel Roll” into Google, phone or computer. Fun stuff right, well those are Easter Eggs, and having hidden gems throughout your QMS, and Training can be a simple way of increasing enjoyment throughout something that can tend to be boring. In this discussion I will bring out a few of the Easter Eggs I’ve utilized to help keep things fun in training, as well as a deep seated one that only Auditors will find (hopefully) which lessens the stress of an audit, and typically brings a nice little laugh. I will also go over some great procedures that I use to encourage a focus on Continual Improvement, which helps break down the walls of “the company doesn’t care about anything but Money”. As well as colors, how simple and effective colors can be in improving the standards and systems you already have in place, but that will grow into that Personality that you want to give to your Quality System.