Habit, Not Magic - Using QMS for Process Improvement
Mian Saqib Sohail, Senior Manager - Organization Development, Artistic Milliners, Karachi, , Pakistan
Keywords: Improvement, Standardization, Quality
Manufacturing excellence, process improvement, etc. are the key words used to describe projects these days that lead towards improving the product or reducing costs. More often than not, management believes that hiring consultants to do these projects will work wonders and show marked improvement. They do work their magic in the short run but in the long run, no one from the team is ready to sustain them.
Usually, these are projects that are often taken up by management for short term gains or audit purposes. I want to emphasize on the sustainability and continual improvement that can be achieved using habits to improve processes. The manufacturing industry can not rely on magic but should focus on the power of habit that can change behaviors in the long run. This takes away the focus from person to sustainable processes. I will also discuss the methodology that can help create an environment of process improvement. One of the benchmark tools is to give the power back to the employees. The way it is done is important, where the employees feel empowered about their role in the organization. I will explore the different tools offered by QMS and how they can be modified a little to suit the needs of the organization. I would also present a few case studies on how some things worked and some back fired. In order to succeed in any such initiative, it is imperative that the top management support is required. A few ways to convince the top management to pursue these projects for long run will also be discussed.