ISO 9001 Audits: Using Bull’s-Eye Assessment Method (BeAM)
for Better Results
Owen Ramsay, EMS & QMS Lead Assessor, LRQA, Houston, TX, USA
Keywords: ISO 9001, Quality Management System, Six Sigma, BeAM
Determining the efficacy of an organization’s leadership team while concomitantly
assessing ISO 9001:2015 compliance can be challenging. One successful approach is the bull’s-eye assessment method (BeAM). The method uses balanced scorecard performance metrics to support ISO 9001:2015 compliance assessments and provides insights into the effectiveness of communication and leadership activities.
The BeAM is based on integrating the business assurance method and the lean Six Sigma rapid improvement method (LSSRIM).3, 4. The integrated methods focus on evaluating management’s effectiveness throughout the organization by linking process performance results to business goals, objectives and the bottom line while considering business risks affecting the deployment of quality and performance improvement initiatives.
The BeAM helps assessors determine whether an organization is ISO 9001:2015 compliant and whether goals, objectives, communication strategies, leadership priorities and workforce commitment expectations are being met.
When assessing the effectiveness of an organization’s quality management system (QMS), it is important to first understand the organization leadership’s process for setting performance expectations, engaging customers so their expectations may be exceeded, and creating customers who are strong advocates for the organization and its products.
You will take away an understanding of BeAM, including:
• The business assurance method
• Assessing the leadership team
• Determining compliance