ISO 9001 With Pride, Not Prejudice

Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

Keywords: ISO 9001, QMS, Management

Industry: All

Level: Intermediate


One of the most frequent questions that comes from users of ISO 9001 is how do I get my management more engaged in our company s quality management system? This question has existed since the very first version of the standard. Concerns with management engagement have increased with the expanded requirements for management that are included in ISO 9001:2015. Frequently the manner in which management sees the QMS is based on how the quality professionals in the organization project the system. How do you present the QMS and ISO 9001 to you management? Do you speak of your QMS with pride focusing on the positive aspects or with prejudice focusing on perceived negative aspects of a QMS such as the need to demonstrate conformance to requirements? The speaker will reflect how this concept became apparent during a conversation on ISO 9001 with her guide while trekking to Everest Base Camp. The presentation will review conversations you should have with management to present ISO 9001 and the organization s quality management system as the value-added tool it is. It will review how management engagement starts with your individual pride of your QMS.