ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT
ISO 9001 and the Requirement a Quality Plan in Government Contracts
Dennis G. Tucker, Director of Quality & Compliance, Professional Contract Services Inc., Austin, TX, USA
|Co-Presenter:||Daryl E. Heckard, Senior Corporate Quality Control Manager, Professional Contract Services Inc., Austin Texas, USA|
Government, Contract, Quality Planning
While some government contracts are looking for ISO 9001 certification, they are all looking for a “Quality Plan” or some sort of plan to ensure all expected outcomes and the associated deliverables are fulfilled and can be sustained for the length of the contract. As an organization that that provides a broad range of services to various military and other government agencies, Professional Contract Service, Inc. (PCSI) has identified an approach that is centered on a risk-based thinking model that operates within its ISO 9001 registered management system. This model or “Quality Plan”, and the management system that ensures its consistent application at all sites PCSI operates within is paramount to its continued success at not only meeting customer requirements, but also at achieving its core mission, which is to provide employment opportunities to people with disabilities. This is accomplished through an interrelated look at controls that are in place, the documented instructions that are used to define the series of events and any applicable expectations, and the determined and achieved competence that makes up these plans and the ISO 9001 management system as a whole. While the fulfillment of contractual obligations is heavily supported by these plans, it is how they are supported by the management system as a whole and the fact that this system is driven by top management’s leadership and commitment that helps PCSI stay true to its objectives and mission.
This session will outline how PCSI uses an inside out approach to a management system, focusing on the government contracts and its mission objectives (i.e., employing people with disabilities) to identify the effective fulfillment of requirements with regard to the contract and applying this to its ISO 9001 management system, which is focused on meeting requirements in a way that adds good business sense and effective leadership and management to these activities. The emphasis of this session will be on risk based thinking as seen through the eyes of the controls that are in place, the documented instructions that are used to define the series of events and any applicable expectations, and the determined and achieved competence, in relation to the application of these things in an ISO 9001 management system.