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Managing the ISO 9001:2015 Transition: Do’s and Don'ts

Using the New Standard for Competitive Advantage

              • Why comply? 
              • Internal effectiveness? 
              • Sustainability?
John E. (Jack) West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs

Charlie Cianfrani, U.S. Expert Representative to the ISO committee that wrote ISO 9001:2008 and ISO 9004:2009

Webinar Schedule

  • THURSDAY, September 21, 2017
  • Thursday, January 25, 2018
Time: 1:00 PM - 3:00 PM EST
Length: 2 hrs
CEUs: 0.2
Price: $199

Who Should Attend

ISO 9001:2015 provides an opportunity for organizations to leverage the standard for continuous improvement, and customer satisfaction, therefore improving the bottom line. Achieving results cannot happen without the commitment and leadership of top management and executives.

Business owners and senior executives from all industry sectors should participate in this Webinar to achieve needed understanding and achieve the benefits! This includes CEOs, COOs, CFOs, HR executives, CIOs, and all other senior level executives across the organization

Webinar Registration

After you register for a webinar, you will receive a confirmation e-mail containing a link to access the webinar. 

Viewers of the LIVE webinar receive:

  • Unlimited viewing of the recorded version of this webinar for 30 days 
  • One certificate of attendance for each PAID participant 
  • Get your specific questions answered in a live Q&A session during the webinar
  • 100% Money-back guarantee

Viewers of the On-Demand webinar receive:

  • Unlimited viewing of the webinar for one full year, including any updated versions
  • 100% Money-back guarantee

Webinar Description

The International Organization for Standardization has recently published an update to the ISO 9001 standard. The title of this publication is ISO 9001:2015 Quality Management Systems – Requirements. This Standard has been widely recognized and embraced throughout the world with over 1,000,000 organizations independently certified as compliant with its requirements. 

This document is very important to many organizations for several reasons. First, customers may require demonstration of compliance with its requirements. More importantly it provides a model for management to enhance internal process effectiveness while concomitantly enhancing customer satisfaction. And most importantly, the processes it requires have been widely recognized as value-adding to organizational achievement of its objectives and not as a bureaucratic impediment.

This Webinar provides an overview of the contents of ISO 9001:2015 for executive management of all organizations, large and small to facilitate integration of process management to maximize effectiveness and efficiency. It is being presented by Charlie Cianfrani or Jack West who have extensive experience as senior executives who have had both P & L and quality management responsibility both domestically and internationally. This Webinar is not only about the management of quality but more so about the quality of the management of the organization and the role of senior management to ensure achievement of the strategic and tactical goals of the organization. 

The key areas that will be covered in the Webinar include:

    • Ensuring the integrity of the foundation of the management system
    • Understanding the requirements and reasons for the organization to address the requirements of interested parties beyond customers
    • Understanding the requirements related to addressing risk and the implications for liability mitigation
    • The requirements in the standard specifically related to senior management demonstration leadership
    • How process management can impact both internal effectiveness and customer satisfaction
    • An overview of the key contents of the 10 clauses of the standard

There will be time during the Webinar for senior management to probe the what, why and how of conforming to the requirements of the Standard and their role in the integration of the quality management system (QMS) into the fabric of the overall management structure. The Webinar will address why executive management leadership is required to ensure that quality management activities are not viewed as a “necessary evil” but rather are pursued because they make sense and add value. 


John E. (Jack) West is a co-editor of the ASQ ISO 9000:2000 Handbook, and co-author of ISO 9001:2000 Explained, ISO 9001:2000, An Audio Workshop and Master Slide Presentation, Cracking the Case of ISO 9001:2000 for Manufacturing, Cracking the Case of ISO 9001:2000 for Service, How to Audit the Process-Based QMS, all published by the American Society for Quality, and Unlocking the Power of Your QMS. He also has produced the video programs on Internal Auditing Basics, Dealing with External Auditors, and Quality Basics published by INFORM and also available from ASQ. He was the 2003 recipient of the ASQ's Freund Marquardt Award for his work related to standards.

Charlie Cianfrani is an internationally recognized authority on quality management. He has held executive positions (Vice President-Operations, General Manager, Vice- President-Quality, Managing Director) in quality, manufacturing and general management in both private and public sector organizations. 

He is currently a US Expert Representative to the ISO committee that wrote ISO 9001:2008 and ISO 9004:2009 and directly participated in the writing those standards. Charlie has presented or published over 100 technical and management papers locally, nationally and internationally. He has 7 books published by ASQ Quality Press co-authored with Jack West including the best-selling ISO 9001:2008 Explained 3rd Edition. His latest book with Mr. West on Quality management, ISO 9001:2008 Explained and Expanded, was published by Quality Press in December 2013.