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John E. (Jack) West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs
Charlie Cianfrani, U.S. Expert Representative to the ISO committee that wrote ISO 9001:2008 & ISO 9004:2009

Webinar Description

The International Organization for Standardization has recently published an update to the ISO 9001 standard. The title of this publication is ISO 9001:2015 Quality Management Systems – Requirements. Earlier versions of this Standard has been widely recognized and embraced throughout the world with over 1,000,000 organizations independently certified as compliant with its requirements. It is expected that the same will be true for the 2016 edition.

The 2015 publication is a major update to the Standard, the first since the 2000 edition, and it does incorporate a new structure, old requirements restated in new ways and what, to some organizations, will be perceived as new requirements. Some clauses may be difficult for organizations to picture in their operational environment.  There are also several nuances in the current edition that organizations will need to consider when contemplating what changes, if any, are required to their quality management system (QMS) to ensure compliance with ISO 9001:2015 requirements. We have defined a number of these Sticky Clauses and explore how organizations should react to them in this two-hour WEBINAR titled: A Step-by Step Guide to Complying with the Sticky Clauses of ISO 9001:2015.
This WEBINAR will address seven Sticky Clauses, their requirements, and possible approaches to address and comply with these requirements.

Sticky Clauses to be addressed include:

1.      Organization and context

2.      Interested parties

3.      Leadership

4.      Risk and opportunities

5.      Knowledge, competence, and innovation

6.      Controlled conditions and documented information

7.      Measuring customer satisfaction and alignment of


The Webinar is presented by Jack West or Charlie Cianfrani, both experts who have held senior executive positions in quality management and P & L operations both domestically and internationally and have over 100 years of combined experience. Charlie and Jack have directly participated internationally in actually writing both ISO 9001 and ISO 9004 since 1990. Both Jack and Charlie are Fellows of the American Society for Quality and have had direct and complete responsibility for creating and implementing ISO 9001 compliant systems, not as observers or consultants or auditors but actually as the executives responsible for successful compliance and operation of the QMS.

This Webinar will answer the following key questions related to each sticky clause:

1.      What is the requirement?

2.      Why should we do it?

3.      How can we do it?

The Webinar will use examples to provide attendees with implementation ideas.

This Webinar will provide all staff engaged in implementing and auditing management systems processes and transitioning to current requirements with valuable insight into the subtle aspects of the Standard as well as an opportunity to ask questions related to what each sticky clause means, what is the intent, how to effectively achieve compliance and how to approach consideration of requirements to ensure that the QMS is a valuable contributor to the sustainability of the organization.

Webinar Dates  

  • Thursday, January 31, 2019
Time: 1 PM-3 PM EST
Length: 120 minutes
CEUs: 0.2
Price: $199

Who Should Attend

Whether you have an established Quality Management System or are just getting started, this webinar will provide you with a comprehensive plan for managing change in their organization. This webinar is highly recommended for Quality Professionals, Quality Managers, and Operations Executives. 


John E. (Jack) West is a co-editor of the ASQ ISO 9000:2000 Handbook, and co-author of ISO 9001:2000 Explained, ISO 9001:2000, An Audio Workshop and Master Slide Presentation, Cracking the Case of ISO 9001:2000 for Manufacturing, Cracking the Case of ISO 9001:2000 for Service, How to Audit the Process-Based QMS, all published by the American Society for Quality, and Unlocking the Power of Your QMS. He also has produced the video programs on Internal Auditing Basics, Dealing with External Auditors, and Quality Basics published by INFORM and also available from ASQ. He was the 2003 recipient of the ASQ's Freund Marquardt Award for his work related to standards.

Charlie Cianfrani is an internationally recognized authority on quality management. He has held executive positions (Vice President-Operations, General Manager, Vice- President-Quality, Managing Director) in quality, manufacturing and general management in both private and public sector organizations. 

He is currently a US Expert Representative to the ISO committee that wrote ISO 9001:2008 and ISO 9004:2009 and directly participated in the writing those standards. Charlie has presented or published over 100 technical and management papers locally, nationally and internationally. He has 7 books published by ASQ Quality Press co-authored with Jack West including the best-selling ISO 9001:2008 Explained 3rd Edition. His latest book with Mr. West on Quality management, ISO 9001:2008 Explained and Expanded, was published by Quality Press in December 2013. 

Webinar Registration

After you register for a webinar, you will receive a confirmation e-mail containing a link to access the webinar. 

Viewers of the LIVE webinar receive:

    • Unlimited viewing of the recorded version of this webinar for 30 days 
    • There is $25 fee for each certificate of attendance for each PAID participant 
    • Get your specific questions answered in a live Q&A session during the webinar
    • 100% Money-back guarantee

Viewers of the On-Demand webinar receive:

    • Unlimited viewing of the webinar for one full year, including any updated versions
    • 100% Money-back guarantee