Improving Personal Productivity
Matthew Morgan, Chief Business Process Officer, Teneo, New York, NY, USA
Keywords: Lean Time Management, Productivity
Time Management is not a new concept. It has evolved over many years, with early concepts such as the Franklin Pyramid and the Eisenhower Matrix informing how people could effectively organize time. This presentation shares early frameworks and tools in time management and provides key insights into improving personal productivity using Lean principles with the concepts of Value-Add and the Eight Wastes. The approaches described in this presentation will leverage principles and approaches of Lean to enhance time management for each person at the individual and team level.
Too often, operational service delivery is essentially a few talented individuals who react to matters that rain down on individuals (or very small teams) who devise on-the-fly responses (both in process and content) based primarily on personal experiences and often creating individual (i.e., non-standardized) responses and solutions. This has various implications that generally result in poor outcomes for organizations and their members. Such implications include wide variation in response times and outcomes (different staff-member, different answer); busy operations professionals spread too thin and constantly task-switching cannot organize their work or thoughts; a sense of a blur of activity with no framework for filtering, cleaning, or prioritizing the work; tons of chatter with a poor signal-to-noise ratio; smart people operating in a piecemeal manner and punch below their weight; heroic efforts required to support ordinary requests; an us-versus-them mentality; weak guidance and feedback; individuals and organization fail to grow smarter over time; little leadership insight into what is really happening.
The presentation offers insights into improving the way we work. Most people usually want to start with the individual, but service delivery is not about the individuals. It’s about their clients. Start by studying the “work” that comes from our customers and clients. Work is the service we provide to our internal and external clients that delivers value in the client’s terms. (Projects support work but are not work. Relationships make work more effective but are not work.) The core concepts of Value-Add and the Eight Wastes, as applied to the individual organization of work, are thoroughly explored in the presentation.
Last, given Lean’s focus on “putting people first,” the presentation will highlight how to consider and develop personal qualities that will lead to improved productivity. Ray Dalio’s Principles argues that “What differentiates people who can do a lot from those who can’t is creativity, character, and wisdom.” The presentation will focus on these three qualities and how they enable improve time management.
As Benjamin Franklin quite some time ago, “Time is money.” This presentation aspires to be a valuable investment to the audience by sharing tools and frameworks improving how we spend our time and therefore improving our personal productivity.