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Internal Auditing of ISO 9001:2015

John E. (Jack) West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs
Charlie Cianfrani, U.S. Expert Representative to the ISO  committee that wrote ISO 9001:2008 & ISO 9004:2009

Webinar Description

First Address Establishment of an Internal Auditing Process

  • Definitions from 9000
  • Cover a summary of the requirements in 9001 clause 9.2 that need to be addressed in the internal auditing process including: (high- level discussion of each item)
      • Plan, establish, implement and maintain an audit process
      • Process shall include the frequency, methods, responsibilities, planning requirements and reporting,
      • Process shall consider the importance of the processes concerned, changes affecting the organization, and the results of previous audits;
      • Define the audit criteria and scope for each audit
      • Select auditors and conduct audits to ensure objectivity and the impartiality of the audit process
      • Ensure the process addresses how audits are reported to relevant management
      • Follow up action required handling of documented information
      • Describe ISO 19011
      • Show a sample Internal audit procedure
Then Conducting an Internal Audit - Step- by- Step
  •  Select the processes to be audited
  • Select the audit team and team leader
  • Make an audit plan
  • Establish audit criteria (e.g. conformity to ISO 9001:2015)
  • Perform an Audit
      • Brief description of process aspects
        • Hold an opening meeting
      • Observe processes
      • Observe process outputs, including final product, if applicable
      • Ask questions
      • Gather objective evidence
      • Keep great notes.
      •  Analyze objective evidence
      • Synthesize all that is seen and heard; draw conclusions
      • Hold a closing meeting
  • Personal aspects to beware of (cover each “lightly”)
    • Interviewing skills
      • Listening skills
      • What to do when no documented procedures are available
      • Asking questions
      • Summarizing
      • Observing
      • Being respectful of auditees
    • Time management
    • Handling uncertainty, ambiguity and conflict
  • Complete a report
    • Provide a report template

A summary checklist at end of webinar

q  Gather relevant background information

q  Prepare a good plan

q  Conduct an opening meeting - introductions & purpose of audit

q  Record names and position of auditees

q  Explain the audit process to auditee

q  Audit the process; observe process and personal guidelines

q  Keep record of findings, observations and nonconformities

q  Obtain and review objective evidence, -- always for nonconformities

q  Check off elements of your work plan

q  Conduct a closing meeting - Discuss results, mention good items and any issues

q  Summarize to auditee to verify understanding of all content of a report

q  Prepare a good report 

Webinar Dates

  • Thu., November 8, 2018
  • Thu. May 2, 2019

Time: 1 PM - 3 PM EST
Length: 2 hr
CEUs: 0.2
Price: $199

Who Should Attend

Whether you have an established Quality Management System or are just getting started, this webinar will provide you with a comprehensive plan for managing change in their organization. This webinar is highly recommended for Quality Professionals, Quality Managers, and Operations Executives. 


John E. (Jack) West is a co-editor of the ASQ ISO 9000:2000 Handbook, and co-author of ISO 9001:2000 Explained, ISO 9001:2000, An Audio Workshop and Master Slide Presentation, Cracking the Case of ISO 9001:2000 for Manufacturing, Cracking the Case of ISO 9001:2000 for Service, How to Audit the Process-Based QMS, all published by the American Society for Quality, and Unlocking the Power of Your QMS. He also has produced the video programs on Internal Auditing Basics, Dealing with External Auditors, and Quality Basics published by INFORM and also available from ASQ. He was the 2003 recipient of the ASQ's Freund Marquardt Award for his work related to standards.

Charlie Cianfrani is an internationally recognized authority on quality management. He has held executive positions (Vice President-Operations, General Manager, Vice- President-Quality, Managing Director) in quality, manufacturing and general management in both private and public sector organizations. 

He is currently a US Expert Representative to the ISO committee that wrote ISO 9001:2008 and ISO 9004:2009 and directly participated in the writing those standards. Charlie has presented or published over 100 technical and management papers locally, nationally and internationally. He has 7 books published by ASQ Quality Press co-authored with Jack West including the best-selling ISO 9001:2008 Explained 3rd Edition. His latest book with Mr. West on Quality management, ISO 9001:2008 Explained and Expanded, was published by Quality Press in December 2013. 

Webinar Registration

After you register for a webinar, you will receive a confirmation e-mail containing a link to access the webinar. 

Viewers of the LIVE webinar receive:

    • Unlimited viewing of the recorded version of this webinar for 30 days 
    • There is $ 25 fee for each certificate of attendance for each PAID participant 
    • Get your specific questions answered in a live Q&A session during the webinar
    • 100% Money-back guarantee

Viewers of the On-Demand webinar receive:

    • Unlimited viewing of the webinar for one full year, including any updated versions
    • 100% Money-back guarantee