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Sheronda Jeffries

Strategic Relationship Lead, QuEST Forum, Durham, NC, USA

Sheronda Jeffries represents the IAF, where she serves as a Director representing Users and Industry and also the Chair of the User Advisory Committee. She is a key leader within QuEST Forum, an industry collaboration of companies dedicated to ICT or telecom supply chain quality and performance, and represents QuEST Forum at the USTAG TC 176, ISO TC 176, ISO CASCO STAR and the IAF.

Sheronda is responsible for providing internal consulting support at Cisco Systems and has more than 20 years experience serving as a third-party quality auditor and a consultant to Fortune 500 companies, specializing in quality management systems implementation and auditing. Her experience spans many industries, including ICT and telecom, plus the following types of manufacturing: electrical, mechanical, paper and plastic.

Sheronda holds a BS in Electrical Engineering from NC A&T State University. She is a QuEST Forum Fellow, a Certified TL 9000 Expert, a key developer of the QuEST Forum sanctioned TL 9000 training courses, and a QuEST Forum Supervisory Master Trainer. As a long-time member of the QuEST Forum Leadership Council, Sheronda chairs the IGQ Working Group, is a former QuEST Forum Member Representative and is a multi-year recipient of the QuEST Forum COO/CEO Award. In addition, she is a Certified Quality Auditor, a Senior Member of ASQ, a charter member of ASQ’s Quality Audit Division and an ASQ Audit Division Regional Councilor.