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Johnson Control's Manufacturing System Maturity Model and ISO 9001:2015

Craig Williams, The Convener for ISO/TC176/SC1/WG1; Vice President of Quality, Johnson Controls Power Solutions, Glendale, WI , USA

Keywords:  Manufacturing Excellence, Maturity Model and the ISO 9001;2015 Transition

Industry: All

Level:  Advanced


Johnson Controls has developed a maturity model and the management infrastructure to provide a roadmap to manufacturing excellence to hundreds of facilities around the world. As the facilities move along this maturity path, it has challenged the balance between maintaining the philosophy of assessing the Quality Management Systems on their maturity, versus internal and external compliance auditing to ISO 9001. While both have common objectives and ultimate goals, the demonstration of evidence and the methods of the assessors may be quite different. In the case of the internal Quality professionals, they need to maintain a system that demonstrates compliance with requirements while continually moving forward down a path of maturity. This presentation will seek to show how both concepts have a place together in driving excellence.