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  • Mastering a Major Complexity of Cross Cultural Auditing

ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT 

Mastering a Major Complexity of Cross Cultural Auditing

Presenter:Mark C. Hehl, Consultant, The Desara Group, Woodbury, CT, USA

Keywords:

Audits, International, ISO 9001, Cultural Differences

Industry:

Service

Level:

Intermediate

Global Auditing have become more complicated in recent years along with the variety of potential events that can disrupt this process. Cross-cultural contact is increasing, creating a greater potential for both conflict and cooperation. Given this rapidly changing environment, the ability to relate to people with varying cultural backgrounds is an essential skill for ISO 9001 professionals.

This program focuses on results-oriented leadership, collaboration and communication with individuals and organizations from different world regions. Going beyond mere tolerance, this program delves deeply into barriers to effective international supplier management, and provides strategies for building productive international collaboration resulting in enhanced audit results.