• Abstracts 2017
  • Moving from Product Quality to Organization Quality to Achieve Sustained Success for an Organization

Moving from Product Quality to Organization Quality to Achieve Sustained Success for an Organization: The Future of ISO 9004

Isaac Sheps, Chair, Israeli Standard Institute Central Public Committee for QMS Standards, Israel

Keywords: ISO 9001:2015, Product Quality, ISO 9004: 2018

Industry: Manufacturing

Level: Intermediate


The success factors of organizations are developing continuously and every few year s new success factors are added to the complex demanding and ever-changing competitive environment in which organizations operate. There is no doubt that the primary focus of an organization should be to achieve higher satisfaction of its customers by implementing rigorous processes to continuously improve its products and services quality - but in the current competitive environment this is not enough to achieve sustained success.

Organizations have to move from Product Quality to the next level of Organization Quality by implementing an effective and efficient management system that is led by top management and is focused on the organization ability to meet the needs and expectations of its customers and other relevant interested parties, over the long term as the way to achieve sustained success of the organization.

While ISO 9001:2015 focuses on providing confidence in the organization s products and services, the future standard ISO 9004: 2018 is planned to focus on providing confidence in the organization itself by addressing the needs and expectations of all relevant interested parties and providing guidance for the systematic and continual improvement of the organization s overall performance.

In his presentation and paper Dr. Isaac Sheps who is the convener of ISO TC176/SC2/WG25 responsible for the revision of the current ISO 9004 will demonstrate the need for the above described development in quality and management systems.

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