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  • Moving from Product Quality to Organization Quality to Achieve Sustained Success for an Organization

Moving from Product Quality to Organization Quality to Achieve Sustained Success for an Organization: The Future of ISO 9004

Isaac Sheps, Chair, Israeli Standard Institute Central Public Committee for QMS Standards, Israel

Keywords: ISO 9001:2015, Product Quality, ISO 9004: 2018

Industry: Manufacturing

Level: Intermediate

ABSTRACT

The success factors of organizations are developing continuously and every few year s new success factors are added to the complex demanding and ever-changing competitive environment in which organizations operate. There is no doubt that the primary focus of an organization should be to achieve higher satisfaction of its customers by implementing rigorous processes to continuously improve its products and services quality - but in the current competitive environment this is not enough to achieve sustained success.

Organizations have to move from Product Quality to the next level of Organization Quality by implementing an effective and efficient management system that is led by top management and is focused on the organization ability to meet the needs and expectations of its customers and other relevant interested parties, over the long term as the way to achieve sustained success of the organization.

While ISO 9001:2015 focuses on providing confidence in the organization s products and services, the future standard ISO 9004: 2018 is planned to focus on providing confidence in the organization itself by addressing the needs and expectations of all relevant interested parties and providing guidance for the systematic and continual improvement of the organization s overall performance.

In his presentation and paper Dr. Isaac Sheps who is the convener of ISO TC176/SC2/WG25 responsible for the revision of the current ISO 9004 will demonstrate the need for the above described development in quality and management systems.

Conference/Exhibit Registration will open on October 4, 2019

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.


You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)


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(*) based on previous conference attendance


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