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  • Opportunity Based Thinking; Is this a Paradigm Shift for a Quality Professional?

ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT 

Opportunity Based Thinking; Is this a Paradigm Shift for a Quality Professional?

Presenter:

Robert P. Deysher, Senior Consultant, Quality Support Group, Inc., Westborough, MA, USA

Keywords:

Opportunity, Risk, Tool

Industry:

Career Development

Level:

Advanced

Risk Based Thinking has been a key focus since the approval of ISO 9001:2015. What has not been a balanced approach is the identification of “opportunities” which is also a requirement in the ISO standard. This presentation proposes a new tool to assess “opportunities” in an organization. The tool is a mirror image of the typical risk based tool but replaces the dimension of severity with benefit. It looks at opportunities in multiple dimensions such as return on investment (ROI), increased business, expanding a customer base, and improved employee satisfaction. The tool focuses on organizational strengths as well as opportunities in the external environment.

What this new tool drives is a paradigm shift in the role of a quality professional. The presentation proposes that the role of a quality professional needs to be able to facilitate an ongoing dialogue linking organizational context with the needs of interested parties (stake holders) during the product life cycle. The quality professional will have to continually understand the strategic direction of the organization and provide methods to facilitate dialogue with stakeholders. With this new role the quality professional will be key to improvements in products, processes and services while identifying new technology opportunities to effectively meet stakeholder expectations.

Participating Organizations at the ISO 9000 World Conference

Government Agencies

Department of Commerce
Department of Defense
Department of Energy
Department of Health & Human Svcs.
Department of Homeland Security
Department of Justice
Department of State
Department of the Treasury
Department of Transportation
Department of Veterans Affairs

Environmental Protection Agency
NASA
Naval Surface Warfare Center
Pentagon
U.S. Air Force
U.S. Army
U.S. Marine Corps
U.S. Navy
U.S. Veterans Affairs
United States Army Corps of Engineers

Corporations

AIG
Alcoa
AT&T
Bank of America Corp
BASF Corporation
Bayer Corporation
BMW
The Boeing Company
Bose Corporation
Bristol-Myers Squibb
Campbell Soup Company
Cardinal Health
Caterpillar
Chrysler Corporation
Chevron
Cisco Systems
Coca-Cola
Comcast
Daimler Chrysler
Disney
Dow Chemical

Dr Pepper 
Duracell
Dupont
Eastman Kodak
Facebook
Google
Exxon Mobil
Fedex
Ford Motor
General Electric 
General Motors
Gillette
Goodyear Tire
He
wlett Packard
Honeywell
Humana
IBM
Johnson & Johnson
Kohler
Lockheed Martin
Macy’s
M&M/Mars

ManpowerGroup
Maytag Appliances
Mercedes
Merck
Mitsubishi
Mobil Chemical
Motorola
NASA
Nestle 
Northrop Grumman
PepsiCo
Philip Morris International
PNC Financial Services Group
Pfizer
Pratt & Whitney
Procter & Gamble
Prudential
Raytheon
Rolls Royce Allison
Target

Schindler Elevator Corporation
Schneider Electric
Shell
Siemens
Southwest Airlines
Staples
Tesla
Tiffany & Co.
Qualcomm
Underwriter Laboratories
UnitedHealth Group
United Technologies
Union Pacific
UPS
USAA
Verizon
Walmart
Wells Fargo
Westinghouse
Whirlpool
Xerox

CONTACT US

Tel:  1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com



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