• Opportunity Based Thinking; Is this a Paradigm Shift for a Quality Professional?


Opportunity Based Thinking; Is this a Paradigm Shift for a Quality Professional?


Robert P. Deysher, Senior Consultant, Quality Support Group, Inc., Westborough, MA, USA


Opportunity, Risk, Tool


Career Development



Risk Based Thinking has been a key focus since the approval of ISO 9001:2015. What has not been a balanced approach is the identification of “opportunities” which is also a requirement in the ISO standard. This presentation proposes a new tool to assess “opportunities” in an organization. The tool is a mirror image of the typical risk based tool but replaces the dimension of severity with benefit. It looks at opportunities in multiple dimensions such as return on investment (ROI), increased business, expanding a customer base, and improved employee satisfaction. The tool focuses on organizational strengths as well as opportunities in the external environment.

What this new tool drives is a paradigm shift in the role of a quality professional. The presentation proposes that the role of a quality professional needs to be able to facilitate an ongoing dialogue linking organizational context with the needs of interested parties (stake holders) during the product life cycle. The quality professional will have to continually understand the strategic direction of the organization and provide methods to facilitate dialogue with stakeholders. With this new role the quality professional will be key to improvements in products, processes and services while identifying new technology opportunities to effectively meet stakeholder expectations.

Please select the relevant Registrant Type from: a) Conference & Workshops; b) Exhibits & Sponsorship; c) Speakers & Co-Speakers

Submit your PowerPoint by
January 31, 2019
Speakers’ Orientation Meeting:
Sunday, March 10, 2019, 6 PM-7 PM
Please download the Speaker Instructions here

Conference Chair's Message

Robert Freeman

The 2019 ISO 9000 & AUDITS WORLD CONFERENCE is focused on providing you and your organization with the information and tools needed to continue this drive toward excellence. This year’s conference will not only continue to prove relevant topics with leading experts in their respective fields, but it is.....read more