ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT
Opportunity Based Thinking; Is this a Paradigm Shift for a Quality Professional?
Risk Based Thinking has been a key focus since the approval of ISO 9001:2015. What has not been a balanced approach is the identification of “opportunities” which is also a requirement in the ISO standard. This presentation proposes a new tool to assess “opportunities” in an organization. The tool is a mirror image of the typical risk based tool but replaces the dimension of severity with benefit. It looks at opportunities in multiple dimensions such as return on investment (ROI), increased business, expanding a customer base, and improved employee satisfaction. The tool focuses on organizational strengths as well as opportunities in the external environment.
What this new tool drives is a paradigm shift in the role of a quality professional. The presentation proposes that the role of a quality professional needs to be able to facilitate an ongoing dialogue linking organizational context with the needs of interested parties (stake holders) during the product life cycle. The quality professional will have to continually understand the strategic direction of the organization and provide methods to facilitate dialogue with stakeholders. With this new role the quality professional will be key to improvements in products, processes and services while identifying new technology opportunities to effectively meet stakeholder expectations.