ISO 9000 & AUDITS WORLD CONFERENCE
Presenter: Robert Freeman, Managing Director, ACI Assurance, LLC, Dallas, TX, USA
Keywords: Performance, Management Applied Knowledge, Integration
Industry: Career Development
Management's greatest concern is the possibility that who they think the organization is and how it is doing may not match who they actually are and how they are actually doing. This concern suggests that they may have fears about whether they will be able to correctly address issues that may arise and may even affect their ability to effectively communicate about the overall performance of the organization. The session is all about addressing these concerns. Whether you are one of those management persons or are responsible for helping them stay up on things, this session will provide you with the insight needed to have a firm grasp of the systems that drive organizational performance and how to make sure management has the tools needed to achieve sustained success. You will learn how performance-based management methods and systems work and how to know if your organization is positioned to reap the benefits of that performance. This includes an understanding of the effective application of management systems like ISO 9001:2015, ISO 14001:2015 and others, with the focal point being how to apply these and other tools to aid in the pursuit of true value for the organization. This true value is centered on understanding the difference between things like simply having management systems and it being management's system and therefore seen as an integral part of managing the organization and its systems. To accomplish this the session will provide you with insight regarding the correct way to see things like certification, the interrelation of performance measures, overcoming conflicts of interest within the organization and its systems and making sure management reviews are business reviews.