Planning for the Unknown
Lorri Hunt, Lorri Hunt & Associates, Inc., USA
Keywords: ISO 9001:2015 Change Tool Implementation
Never has the expression if I knew then what I know now been more appropriate. The world as we know it simply is not the way the world operated in the past. In the context of quality management systems, it is that old preventative action clause that we all loved to hate. How to prevent something from occurring before it happens. Preventative action has evolved into risk-based thinking and taking actions to address risks and opportunities in an organization.
If you ask most organizations, they would have told you that their consideration of risk did not include a global shutdown due to a pandemic. Consideration of risks might have included the potential of supplier issues, but it is likely that most would have considered the significant delays in almost every industry. Organizations might also tell you that they had considered growth as an opportunity, but not the level that many organizations are facing.
Other challenges facing the world may be related to the increase potential of an attack on the organization’s software system. Most of these organizations will indicate they have confidence in their system. However, these are the same organizations that might find that all of their systems are locked down by an attack.
Realistically organizations consider risks and opportunities as part of their management system. There might be some level of business continuity in place to help address these issues. However, it is likely that organizations might not be digging deep enough or challenging their organization enough to avoid the potential pitfalls the world has been faced with recently.
This session will discuss methods to be better planned for the unknown and how to challenge the organization to think outside the box and put in place any needed mitigation for being better prepared for the future.