ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT
Prioritizing Improvement Projects through Management Review
Process and product improvement projects are often defined and selected by top management and assigned to process improvement teams. The prioritization of these project assignments is often based on two things – resource availability and perceived benefit to the organization. In this presentation, I will demonstrate how the management review process can be used to develop a viable priority list of improvement projects that will support improvements to the management system and utilize resources effectively.
The management review process is required to consider the changes in both external and internal issues relevant to the management system as well as feedback from customers and other interested parties. These changes can have an impact on the organization’s risks and opportunities. Improvement opportunities are likely to be identified. Then, management reviews the organization’s performance relative to the quality objectives, as well as process performance and product conformity. More improvement opportunities are identified. Nonconformities and corrective actions help to identify improvements that may be relevant to the entire organization. Audit findings and evaluations of external providers may present other improvement opportunities. The organization is then met with the challenge of determining which opportunities to pursue. Utilizing a three-point rating system of “low- medium-high” across multiple evaluation categories, the listener will learn how to prioritize these improvement projects and select the ones that will lead to significant improvements in effectiveness and efficiency for the organization.