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ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT 

Process Measures and Objectives

Presenter:

Nancy L. Pasquan, Principal, Eyes On, Inc., Escondido, CA, USA

Keywords:

Organizational Objectives, Process Measures, Key Process Indicators

Industry:

Aviation/Space, Chemical, Energy

Level:

Basic


Objectives and Measures are both required for quality management systems under ISO 9001:2015 and related standards. The two requirements are often treated as the same thing or confusion exists about how they differ or are related. This presentation will define the terms and describe how, when used correctly, they can guide an organization to desired achievements while simplifying management decisions. Examples of good and less than good measures and their usage are provided. These lessons learned come from ISO certification audits and supplier assessments over the past 10 years.

Objectives are sometimes thought of as what an organization wants to be ‘when we grow up’, are often overly financial (versus quality) or are focused on the negative.

Measures, on the other hand are frequently confused with objectives when applied to processes, but are also often the things we want to avoid or are temporary.

Used correctly these requirements from the ISO standards can be used to guide an organization to desired achievements and greatly simplifying management decisions. The time to establish objective (aka goals) is now. The time to evaluate performance toward those objectives is daily, weekly, monthly and or annually. The data for goal vs actual performance may come from the process measures (ergo the confusion), or may be tracked via traditional business data collection.

Process measures are admittedly trickier to identify than objectives. Sometimes there are too many metrics and the idea of a KEY performance indicator (KPI) is lost. How the process in question interacts with its fellow processes is sometimes ignored or poorly understood.

Understanding both objectives and measures will allow managers to focus on what matters both to their own processes and the organization overall.

This presentation provides definitions for measures and objectives and through example demonstrates how they can provide focus and improvement to process management.

Call for Proposals

Proposal Submission Deadline:
October 11, 2019

Acceptance notification date:
November 11, 2019

Early Registration Deadline:
February 11, 2020

Please make sure to review and prepare the material needed before you start the on-line Proposal Submission Form. Click here to see Proposal Submission Guidelines.

Who May Submit: This online form may be used by a principal speaker, co-speaker, contact person, or a committee member submitting on behalf of a speaker.

Multiple Proposals: You may submit multiple proposals.

Conference Registration Fee:
The conference registration fee is waived for the principal speaker of accepted proposals. Speakers are responsible for their travel expenses and arrangements. Co-speakers will receive a 30% discount for the conference that they are presenting at.

Length of Presentations: Technical sessions are typically 35 minutes. There will be a limited number of "double" sessions, 70 minutes, at the end of each day.


You will need the following to submit a proposal

Proposal Title: Maximum 80 characters including spaces. 

Keywords:Please include three keywords with a maximum of 100 characters, including spaces. 

Industry Sector: Please select the most relevant Industry sector for the proposal from a list.

Abstract: The Abstract should be 1,500 to 5,000 characters (note that it is Characters, NOT words), including spaces.

Biography: The Biography must be 1,500 to 5,000 characters, including spaces.

Public Profile: LinkedIn or Public Profile for link for the Principal Speaker: 

Speaker's Photo (optional)

Sample Video (optional)


Government Organizations




Corporations

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(*) based on previous conference attendance


CONTACT US

Tel:  1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com



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