Mr. Ratchford has over 30 years of expertise in process improvement, organizational performance management, strategic planning, BPR, Six Sigma, and applications of international standards (ISO). This includes experience with CACI, Institute for Quality Management, Inc., General Electric, MCI WorldCom, Nortel Networks and the US Air Force. He has worked with dozens of public and private sector clients to improve organizational performance. He has led over 200 process improvement teams. Mr. Ratchford is a four time national winner, “Best Process Improvement Team in America,” the Quality Cup, from USA Today and RIT.
Mr. Ratchford graduated from the US Air Force Academy with a degree in History and served as the varsity Wrestling Team Captain. After graduation, Monroe performed maintenance management on 9 different aircraft systems (B-52, F-4G/E, F-15, etc.) His military career included assignments in flight line maintenance, intermediate overhaul maintenance, weapon system testing and acquisition, strategic planning and quality management. His last operational assignment was Commander of the largest aircraft maintenance military squadron in the U.S. Air Force. He culminated his military career at the Pentagon as the AF Logistics Strategic Planner and Chief of the Logistics Readiness Center.
Upon retirement from the Air Force, Monroe applied his love for quality principles as a Six Sigma Master Black Belt with General Electric, GE Capital. Monroe went on to apply his quality expertise as a quality consultant for Verizon and Nortel Networks. He has led teams to higher levels of performance and produced cost savings with each organization. He has taught dozens of Six Sigma green, black, executive, and champion classes in DoD, private and Intelligence sectors.
Monroe is currently President of LEAPS Consulting LLC. LEAPS Consulting is available to help you solve strategic planning, defect reduction, ISO standard implementations, cycle time reduction and high reliability systems. http://www.leapsconsulting.com/
While helping dozens of commercial companies prepare for ISO certification, LEAPS specializes in getting federal agencies achieve certification. His team got the Department of Justice ISO 20000 certified and well on their way to ISO 27000 certification. He helped the National Geospatial-Intelligence Agency (NGA) become the first organization in America to achieve ISO 9001 (Organizational Management), ISO 27001 (Information Security), ISO 20000 (IT Best Practices, ITIL) certifications simultaneously.
As a Lean Six Sigma Master Black Belt, Monroe has taught certification classes for NGA, Department of Energy, State Department, Navy Seals and others. He has taught LSS at Clemson University and Marymount University.