ISO 9000 & AUDITS WORLD CONFERENCE
Redefining Certification: It’s Not Your Grandfather’s Management System
Presenter: Lisa Purcell, Director of Management Systems, TUV Rheinland of North America, Inc., Littleton, MA, USA
Keywords: Modern Management Systems Approaches, Management Systems in a Digital World
The concept of quality management dates back to when craftsmen started organizing themselves into unions known as guilds. These guilds provided protection for both the craftsmen and for the consumer, by controlling things like pricing and trading hours, and other items which otherwise had no governing laws. Eventually this translated into best practices which helped control final products and documenting those best practices into standard practices – what you may now know as management systems! In fact the US military used a quality process to ensure bullets made in one state would work with rifles made in another state shortly after WWII. We’ve come a long way from those days, but many organizations have yet to shift their thinking to more modern management system approaches. Today, management systems can be so much more than documents. Management systems in a digital world have evolved with an eye on transparency and sustainability, concepts which have become quite important to consumers. During this presentation, Lisa Purcell, US Director of Management Systems for TUV Rheinland, will discuss how management systems and certification has been redefined in today’s digital world.
Critical Learnings: 1. Learn about the shift from emphasis on documentation to process 2. Learn how access to technology, the desire to be lean and employee task management is driving thinking is today’s digital world 3. Learn about the benefits of changing your approach to quality management systems in order to streamline and reduce the burden on your employees as well as help top management focus on the business, not the documentation. In turn this can also help your organization appeal to be younger to tech savvy individuals and make it easier to achieve ISO certification.