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Monday Afternoon, March 11, 2019

ISO Track 3
Complexity of Auditing:
Culture and Human Factors
Regency Ballroom 5
Track C
hair: Jack West
Coordinator: Amy Spomer

1:00 PM–1:35 PM; Session #ISO–031
The Role of Soft-Skills in Conducting Effective Audits
Puthucode Rajamani, President, Rajamani Group, LLC, Milltown, NJ, USA

1:35 PM–2:10 PM; Session #ISO–032
Internal Auditing Mistakes and How to Avoid Them
Beth Coody, Consultant /Internal Auditor, Cavendish Scott, Aurora, CO, USA

2:10 PM–2:45 PM; Session #ISO–033
Mastering a Major Complexity of Cross Cultural Auditing
Mark C. Hehl, Consultant, The Desara Group, Woodbury, CT, USA

ISO Track 4
Quality
Management Systems in the
Digital Age
Regency Ballroom 4
Track Chair: Nancy Pasquan
Coordinator: Steve Dietzel

1:00 PM–1:35 PM; Session #ISO–041
Digital Transformation of the Patient-Centric Value Chain
Chris Thornton, Director, Digital Innovation, Sparta Systems, Inc., Hamilton, NJ, USA

1:35 PM–2:10 PM; Session #ISO–042
Mitigating Risk by Protecting Your Data and Information

Cristian Dragnef, Lead Auditor, BSI, Herndon, VA, USACo-Speaker: Katie Warlick, Business Development Management, BSI Group, Herndon, VA, USA

2:10 PM–2:45 PM; Session #ISO–043
ISO 9000 Compliance and Cloud Federation Standards Development
Dr. Norma Antunano, Transformational Leader, Consulting Firm, Universities, Austin, TX, USA

ISO Track 5
Igniting Corporate Enthusiasm with Millennials and Beyond
Regency Ballroom 6
Track Chair: Monroe Ratchford
Coordinator: Charli Hoialmen

1:00 PM–1:35 PM; Session #ISO–051
Millennials and ISO
David Disney, Quality Manager, Protocast, Inc., Commerce City, CO, USA

1:35 PM–2:10 PM; Session #ISO–052
Why a Strong Foundation in People is Critical to Your Quality Endeavor Deborah A. Barnes, Senior Program Manager, Engility, Silver Spring, MD, USA

2:10 PM–2:45 PM; Session #ISO–053
Opportunity Based Thinking: Is This a Paradigm Shift for a Quality Professional?
Robert P. Deysher, Senior Consultant, Quality Support Group, Inc., Westborough, MA, USA

2:45 PM–3:15 PM; Refreshment Break

ISO Track 6
Secrets to Creating an Effective Audit Plan
Regency Ballroom 5
Track Chair: Charlie Cianfrani
Coordinator: Jack West

3:15 PM–3:50 PM; Session #ISO–061
Leveraging the Value of Quality in Your Business Through ISO
Christine Park, President, Christine Park & Associates, Villa Rica, GA, USA

3:50 PM–4:25 PM; Session #ISO–062
Value Added Internal Auditing
Laura Halleck, Quality Systems Consultant, Quality Support Group, Salem, NH, USA

4:25 PM–5:00 PM; Session #ISO–063
The Secret to Creating an Effective Internal Audit Plan
Lois Pawlak, President, Profit Enhancement Group, LLC, Tucson, AZ, USA

ISO Track 7
Making
Management Review Work for You
Regency Ballroom 4
Track Chair: Tim O’Hanlon
Coordinator: Steve Dietzel

3:15 PM–3:50 PM; Session #ISO–071
Audits - Effective Follow Up and Continuous Improvement
Marc Vogin, Fellow Quality Engineer, Siemens Energy, Inc., Orlando, FL, USA

3:50 PM–4:25 PM; Session #ISO–072
Identify Dangers in CAPA 2015 and Build a Comprehensive Improvement System
Wali Alam, President, Quality Institute of America, Inc., Houston, TX, USA

4:25 PM–5:00 PM; Session #ISO–073
What the Heck Is RCCA?
Frank Cain, President, FPCain LLC, Palm Harbor, FL, USA

ISO Track 8
Innovation to Speed Up Transformation
Regency Ballroom 6
Track Chair: Pia Sandau
Coordinator: David Disney

3:15 PM–3:50 PM; Session #ISO–081
Decision Theory - Improving Consequences
David Auda, Senior Reliability/Systems Engineer, Volvo, Greensboro, NC, USA 

3:50 PM–4:25 PM; Session #ISO–082
Increasing Efficiencies and Mitigating Risk with Quality Management Systems
Susie Bowen, Product Owner, Qualtrax, Blacksburg, VA, USA

4:25 PM–5:00 PM; Session #ISO–083
Supplier Quality Change Journey Through Two Fortune 100 Companies
Kashyap Malkan, Quality Leader, Malkan Solutions, LLC., Brookfield, WI, USA

RECEPTION
Regency Ballroom East
6 PM – 7 PM
Sponsored by Sparta Systems

Tuesday Morning, March 12, 2019

ISO Track 9
Internal Audits
in the
Digital Age
Regency Ballroom 5
Track Chair: Charli Hoialmen
Coordinator: Steve Dietzel 

8:00 AM–8:05 AM; Announcements

8:05 AM–8:40 AM; Session #ISO–091
Beyond the Checklist: Driving Quality Through the Digital Audit
David McTaggart, President & Chief Executive Officer, ARMATURE, Dulles, VA, USA

8:40 AM–9:15 AM; Session #ISO–092
Internal Auditing for the Future
John E. (Jack) West, Principle, John West Consulting, LLC, The Woodlands, TX, USA 
Co-Speaker: Charles A. Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA

9:15 AM–9:50 AM; Session #ISO–093
Auditing by Pulling the Thread
Monroe Jose Ratchford, President, LEAPS Consulting, LEAPS Consulting, Dumfries, VA, USA


ISO Track 10
Make Management Review Work for You
Regency Ballroom 4
Track Chair: Alan Daniels
Coordinator: Beth Leonard

8:00 AM–8:05 AM; Announcements

8:05 AM–8:40 AM; Session #ISO–101
Optimize Your QMS Review and Increase Management Engagement
Pia Lise Sandau, Corporate QMS Expert, Novo Nordisk A/S, Bagsvaerd, Denmark
Co-Speaker: Yeliz Safoz, Project Manager, Novo Nordisk A/S, Bagsvaerd, Denmark

8:40 AM–9:15 AM; Session #ISO–102
Data Analysis: Inputs to a Successful Management Review
Steven Green, Director, TACG Certification Body, Beavercreek, OH, USA

9:15 AM–9:50 AM; Session #ISO–103
Prioritize Improvement Projects through Management Review
Patsy Ball Brown, Trainer/Consultant, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA

ISO Track 11
Effective
Application of QMS in Service
Regency Ballroom 6
Track Chair: Robert Freeman
Coordinator: Amy Spomer

8:00 AM–8:05 AM; Announcements

8:05 AM–8:40 AM; Session #ISO–111
Effectiveness of Management Systems in Government Organizations
Georgi Brooks-Newton, Quality Systems Manager, City of Dallas, TX, USA
Co-Speaker: Robert Freeman, President, Practical Perspectives, Dallas, TX USA

8:40 AM–9:15 AM; Session #ISO–112
ISO 9001 and the Requirement for a Quality Plan in Government Contracts
Dennis G. Tucker, Director of Quality & Compliance, Professional Contract Services, Inc., Austin, TX, USA
Co-Speaker: Daryl E. Heckard, Senior Corporate Quality Control Manager, Professional Contract Services Inc., Austin, TX, USA

9:15 AM–9:50 AM; Session #ISO–113
Are There Limitations to the Financial Services Industry?
Edward Gardner, President, Value Management Services, LLC, Fort Myers, FL, USA

9:50 AM–10:15 AM Refreshment Break

ISO Track 12
Cultural Change for Auditing Management
Regency Ballroom 4
Track Chair: Isaac Sheps
Coordinator: Nancy Pasquan

10:15 AM–10:50 AM; Session #ISO–121
A Creative Approach to the Context of the Organization
Ralph Krueger, Manager, ArcelorMittal Dofasco G.P., Caledonia, ON, Canada

10:50 AM–11:25 AM; Session #ISO–122
Auditing Leadership: A Challenge and a Privilege
Colin Gray, President, Cavendish Scott, Inc., Denver, CO, USA

11:25 AM–12:00 PM; Session #ISO–123
Auditing Top Management
Ralph D. Reid, Principal Consultant and Director of Standards, Omnex, Ann Arbor, MI, USA

ISO Track 13
Take the Confusion out of Risk-Based Thinking
Regency Ballroom 5
Track Chair: Christine Park
Coordinator: Pia Sandau

10:15 AM–10:50 AM; Session #ISO–131
Integrating Risk Management into Implementation and Auditing ISO 9001
Dr. Marc Siegel, Director, Global Security and Resilience Projects, San Diego State University, Encinitas, CA, USA

10:50 AM–11:25 AM; Session #ISO–132
Target Risk Mitigation Using Technology
Susan Moore, Production Operations Compliance, Lockheed Martin Missiles and Fire Control, Dallas, TX, USA

11:25 AM–12:00 PM; Session #ISO–133
Understand Risk to Improve Management Systems
Fatema Tuz Zohra, Management Systems Consultant, Resochem Consulting Services, Manama, Bahrain

ISO Track 14
Hot Topics in AS9100 & Aerospace
Regency Ballroom 6
Track Chair: Wali Alam
Coordinator: David Disney

10:15 AM–10:50 AM; Session #ISO–141
Moving Beyond Transition of the AS9100, AS9110, and AS9120 – A Practical Approach
Alan Daniels, QMS Strategy, Integration, and Industry Standards Management, The Boeing Company, Lake Stevens, WA, USA

10:50 AM–11:25 AM; Session #ISO–142
Implementation and Benefits of ISO & AS for DoD Organizations
Sue F. Benson, Program Analyst, NAVAIR, China Lake, CA, USA
Co-Speaker: Kirk R. Armstrong, Program Manager, NAVAIR, China Lake, CA, USA

11:25 AM–12:00 PM; Session #ISO–143
Implement an Effective Counterfeit Parts Prevention Program
Roger Ritterbeck, Aerospace Product Manager, Bureau Veritas Certification, Cuyahoga Falls, OH, USA

12:00 PM–1:00 PM Lunch Break

Tuesday Afternoon, March 12, 2019

ISO Track 15
Leveraging
and Integrating
ISO Standards
Regency Ballroom 4
Track Chair: Dan Reid; Coordinator: Steve Dietzel

1:00 PM–1:35 PM; Session #ISO–151
Leveraging and Integrating ISO Standards for Greater Adoption
Beth Leonard, Director, Delivery Excellence and FSO, Attain, LLC, Leesburg, VA, USA

1:35 PM–2:10 PM; Session #ISO–152
Total Integrated Performance Excellence Systems
Kevin Griffin, Quality Engineer, Management IQ, Albuquerque, NM, USA
Co-Speaker: Dr. Robert Ringer; Assistant Center Director-QA, VA Cooperative Studies Program, Albuquerque, NM, USA

ISO Track 16
Creating Value by Improving Your Quality Management Systems
Regency Ballroom 5
Track Chair: Susan Moore; Coordinator: Pia Sandau

1:00 PM–1:35 PM; Session #ISO–161
Error/Mistake Proofing Strategy: Creating Superior QE's
Damon Jonathon Davie, Manager - Global Quality Office, EASi, LLC, Troy, MI, USA

1:35 PM–2:10 PM; Session #ISO–162
Implementing QMS in Denim Apparel Industry
Saqib Sohail, Head of QMS Department, Rajby Industries, Karachi, Pakistan

2:10 PM–2:45 PM; Session #ISO–163
Addressing the Cultural Impact of Changes Driven by QMS Projects
Tim O’Hanlon, Principal, GE Healthcare Partners, United Kingdom

2:45 PM–3:15 PM; Refreshment Break

ISO Track 17
Interpreting
Quality
Data
Regency Ballroom 4
Track Chair: Lorri Hunt; Coordinator: Steve Dietzel

3:15 PM–3:50 PM; Session #ISO–171
Don't Be Misled by Specification Limits
Matt J. Savage, VP, Product Development, PQ Systems, Centerville, OH, USA

3:50 PM–4:25 PM; Session #ISO–172
Transformational Approaches to Calibration Management
S. Douglas Wheeler, President, GageList, Houston, TX, USA

ISO Track 18
Secrets of Success 
for Personal & Organizational Growth
Regency Ballroom 5
Track Chair: Robert Freeman; Coordinator: Charli Hoialmen

3:15 PM–3:50 PM; Session #ISO–181
Coaching for Success Within Continuous Improvement
Korey Zawadzki, Sr. Partner, VP Operational Excellence and Business Development, Competitive Solutions, Inc, Goldsboro, NC, USA

3:50 PM–4:25 PM; Session #ISO–182
Process Measures and Objectives
Nancy L. Pasquan, Principal, Eyes On, Inc., Escondido, CA, USA

4:25 PM–5:00 PM; Session #ISO–183
From Chaos to Confidence: Reclaiming Your Power in Turbulent Times
Traci Duez, The Thought Coach, Keynote Speaker, Executive Coach, Break Free Consulting LLC, Sugar Land, TX, USA 

Workshops
Sunday, March 10, 2019

ISO Workshop 1

Modernizing
Your ISO 9001, QMS,
and Aud
i
ts

Room: Nueces; 8 AM - 5 PM; 0.8 CEU

Lorri Hunt, President,
Lorri Hunt & Associates, Inc.,
Kansas City, MO, USA

ISO Workshop 1

Modernizing
Your ISO 9001, QMS,
and Audits

8 AM - 5 PM; 0.8 CEU

ISO Workshop 2

Now That I Have My AS9100/AS9110/AS9120 Certification How Can I Improve My QMS?

Room: Frio; 8 AM - 5 PM; 0.8 CEU

Alan Daniels, QMS Strategy, Integration, and Industry Standards Management, The Boeing Company, Lake Stevens, WA, USA
Buddy Cressionnie, President, ASD Expertise, LLC, Trophy Club, TX, USA

Workshop
Wednesday, March 13, 2019

ISO Workshop 3

Internal Auditing of ISO 9001:2015 - How to Audit a Process-Based QMS

Room: Nueces; 8 AM - 5 PM; 0.8 CEU

Jack West, Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs, The Woodlands, TX, USA

Charles A. Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA


GENERAL CONFERENCE TOPICS

Advanced Skills in Quality Management Systems, ISO 9001, ISO 14001, and Audits

AS9100 - Quality Management Systems – Requirements for Aviation, Space, and Defense

Beginners - Where to Start with Quality Management Systems, ISO 9001, ISO 14001 & Audits

Career Development in Quality Management Systems, ISO 9001, ISO 14001, and Audits

Change Management
in Quality Management Systems, and Audits

Entrepreneurship - Role of Quality Management Systems in Consulting & Start Ups

Manufacturing - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

Oil & Gas Industry - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

Panel Discussion – Featuring World’s Foremost Experts on ISO 9001, ISO 14001, & Audits

Healthcare & Medical - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

ISO 14001, ISO 9001, ISO 45001 – Integrate Multiple Quality Management Systems

ISO 45001:2018 - Occupational Health & Safety Management Systems

Professional Certifications - How to Effectively Apply Your Certification

Service & Government - Best Practices in QMS, ISO 9001, ISO 14001, and Audits

Technology - Latest Tools for Quality Management Systems, ISO 9001, and Audits

User Groups for Quality Management Systems, ISO 9001, ISO 14001, and Audits

CONFERENCE AT-A-GLANCE

Speakers’ Orientation Meeting
Sunday, March 10, 2019, 6 PM - 7 PM; Room: Nueces

Monday Morning, March 11, 2019

ISO Track 1 - Keynote
Drive Change to Achieve Success & Happiness
Regency Ballroom West; Track Chair: Robert Freeman; Coordinator: Pia Sandau

8:00 AM–8:10 AM; Opening Remarks
Robert Freeman, Chair, 2019 ISO 9000 & Audits World Conference

8:10 AM–8:45 AM; Session #ISO–011
How to Be Happier at Work
Dr. Adam StoehrVP, Education and Research, Excellence Canada, Toronto, ON, Canada 

8:45 AM–9:20 AM; Session #ISO–012
The Big Picture of Business
Hank Moore, Author of “The Big Picture of Business,” “Pop Icons and Business Legends,” and “Non-Profit Legends,” Houston, TX, USA 

9:20 AM–9:55 AM; Session #ISO–013
Drive Change with Technology
Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA 

9:55 AM–10:15 AM Refreshment Break

ISO Track 2 - Keynote
Global Certification & Sustained Success
Regency Ballroom West; Track Chair: Lorri Hunt; Coordinator: Beth Leonard


10:15 AM–10:50 AM; Session #ISO–021
The IAF - Its Value in Certification Globally
Natalia Larrimer, Specialist, Business Development and Regulatory Affairs, ANAB, Alexandria, VA, USA

10:50 AM–11:25 AM Session #ISO–022
The Leader Needed to Achieve Sustained Success
Dr. Isaac Sheps, Chair of the Central Committee for MSS, The Standards Institute of Israel, Ramat Hasharon, Israel

11:25 AM–12:00 PM; Session #ISO–023
Panel Discussion
The Future of Standards: Technology, Auditing, Accreditation, and Revisions

Panel Moderator
Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

Panelists
Alan Daniels,
QMS Strategy, Integration and Industry Standards Management, The Boeing Company, Lake Stevens, WA, USA
Robert Freeman,
President, Practical Perspectives, Dallas, TX, USA
Natalia Larrimer,
Specialist, Business Development and Regulatory Affairs, ANAB, Alexandria, VA, USA
Dr. Isaac Sheps
, Chair of the Central Committee for MSS, The Standards Institute of Israel, Ramat Hasharon, Israel
Jack West,
Past Chair US TAG to TC 176 and Member of SC 2 WG on the QMPs, The Woodlands, TX, US
A

12:00 PM–1:00 PM Lunch Break

Participating Organizations at the ISO 9000 World Conference

Government Agencies

Department of Commerce
Department of Defense
Department of Energy
Department of Health & Human Svcs.
Department of Homeland Security
Department of Justice
Department of State
Department of the Treasury
Department of Transportation
Department of Veterans Affairs

Environmental Protection Agency
NASA
Naval Surface Warfare Center
Pentagon
U.S. Air Force
U.S. Army
U.S. Marine Corps
U.S. Navy
U.S. Veterans Affairs
United States Army Corps of Engineers

Corporations

AIG
Alcoa
AT&T
Bank of America Corp
BASF Corporation
Bayer Corporation
BMW
The Boeing Company
Bose Corporation
Bristol-Myers Squibb
Campbell Soup Company
Cardinal Health
Caterpillar
Chrysler Corporation
Chevron
Cisco Systems
Coca-Cola
Comcast
Daimler Chrysler
Disney
Dow Chemical

Dr Pepper 
Duracell
Dupont
Eastman Kodak
Facebook
Google
Exxon Mobil
Fedex
Ford Motor
General Electric 
General Motors
Gillette
Goodyear Tire
He
wlett Packard
Honeywell
Humana
IBM
Johnson & Johnson
Kohler
Lockheed Martin
Macy’s
M&M/Mars

ManpowerGroup
Maytag Appliances
Mercedes
Merck
Mitsubishi
Mobil Chemical
Motorola
NASA
Nestle 
Northrop Grumman
PepsiCo
Philip Morris International
PNC Financial Services Group
Pfizer
Pratt & Whitney
Procter & Gamble
Prudential
Raytheon
Rolls Royce Allison
Target

Schindler Elevator Corporation
Schneider Electric
Shell
Siemens
Southwest Airlines
Staples
Tesla
Tiffany & Co.
Qualcomm
Underwriter Laboratories
UnitedHealth Group
United Technologies
Union Pacific
UPS
USAA
Verizon
Walmart
Wells Fargo
Westinghouse
Whirlpool
Xerox

CONTACT US

Tel:  1 (408) 894-9910 or 1(800) 875-1960
Fax: 1 (866) 500-9081
Email: info@iso9000conference.com



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