Log in

Taking “Interested Parties” in Context: Managing the Legal Risks of Section 4.2

Presenter: Jennifer Dukarski, Shareholder, Butzel Long, Ann Arbor, MI, USA

Keywords: Interested Parties, Section 4.2

Industry: Automotive, Electronics, Manufacturing

Level: Intermediate


What is an “Interested Party” under Section 4.2? For an organization, the act of defining “Interested Parties” and their requirements sets in motion introspection on how products and services meet the expectation of customers, laws and all those who interact with the organization. This internal and external review takes into account social, cultural, economic and environmental needs that are reasonably relevant to the purpose of the organization and its goods and services. This exercise casts a wide net that could potentially be interpreted as new corporate duties and obligations leading to an increased risk of litigation. By taking “Interested Parties” in context, an organization will be able to manage the scope of those parties and their interests through the application of reasonable definitions and a systematic review of contractual relations, regulations, and laws to establish natural boundaries that meet the requirements and spirit of ISO 9001.


    • Conference & Workshops
    • Exhibits & Sponsorship
    • Speakers & Co-Speakers
    Please select the relevant Registrant Type, and register early.


    • Even though the deadline to submit a proposal has passed, you may still submit a proposal for consideration for substitutions
    • Notification Date: Authors will be notified by October 31, 2018
    • Please see the Proposal Submission Guidelines here

    Conference Chair's Message

    Robert Freeman

    The 2019 ISO 9000 & AUDITS WORLD CONFERENCE is focused on providing you and your organization with the information and tools needed to continue this drive toward excellence. This year’s conference will not only continue to prove relevant topics with leading experts in their respective fields, but it is ...read more