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ISO 9000 & AUDITS WORLD CONFERENCE

The Need for a Cause and Corrective Action Report System

Presenter:  Christian Lesesne, Senior Consultant, Park Avenue Solutions, Phoenix, AZ, USA

Co-Presenter:   Leigh Ann Schildmeier, Founder & President, Park Avenue Solutions, Phoenix, AZ, USA

Keywords: Corrective Action, Root Cause Analysis, FMEA

Industry: Manufacturing

Level: Basic

ABSTRACT

Correction Actions aren’t just a requirement from your customer of ISO 9000/AS9100 but rather a powerful tool for improvement and communication throughout the organization and across time. If done correctly, you’ll have a traceable document of improvements made in response to potential failures in the product, manufacturing processes, or management decisions. It’s a documented timeline of the Plan-Do-Check- Act cycle of improvement, measurement, and action performed on design, process and/or administration. When a customer or agency asks for Corrective Action Report, many organizations shuffle the responsibility of the CAR around. The most common response is, “It’s a Quality thing!”. The manufacturing team usually does not want to get involved in the CAR Process. Design will often delegate it to Quality Department or simply hand down the answer to the root cause of the failure without detailed analysis. Eventually it simply becomes a witch hunt! A lot of these issues can be overcome by using proven techniques that have been accepted by most industries but only truly embraced by only a few and have proven to be extremely effective. One of these techniques is the use of Failure Mode Effects Analysis. This technique provides the path to follow in the investigation and provide a method of documenting the results. Corrective Action Reports combined with FMEA provides a method for analyzing problems, developing solutions and measuring the improvements. It creates a powerful and traceable document of the history of the improvements made by your team. If some of the terms and concepts used in this presentation remind you of “newer” or more modern ideas for Quality, it’s because they stem from these tools! LEARNING OBJECTIVES: Recognize common misconceptions of Cause and Corrective Action Reports Understand the importance of developing robust FMEA Know how to combine FMEA into your current Root Cause Analysis methods

Government Organizations




Corporations

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(*) based on previous conference attendance






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