ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT 

The Role of Soft-Skills in Conducting Effective Audits

This presentation will address the Communication and Soft- Skills for communicating and managing audits effectively to the following listed professionals in Healthcare industries:

1. Customers
2. Stakeholders
3. Management
4. Executive Leadership

The following key areas will be included during the presentation:

• Examining 24 soft skills for improved dialogue and communication with your colleagues and customers;
  
• Use of soft-skills in conducting effective audits;
  
• Building cross-cultural effectiveness to understanding knowledge and awareness; and Reviewing guidelines for communication and overcoming related barriers.
  

Communication, after all, is the tool you use every day to build your closest relationships, and experts (as well as common sense) tell us that the right words, spoken in the right way, can work wonders on even the testiest interactions.

The presenter hopes the soft-skills identified here helps towards a better dialogue and communication for effective audits. This presentation will provide the essentials of soft-skills and how they can result in effective management and leadership to all organizations. An understanding of cross-cultural skills will lead to a successful organization and audits with positive results.