ISO 9000 & AUDITS WORLD CONFERENCE ABSTRACT
Understand Risk to Improve Management Systems
Miss Fatema Tuz Zohra, Management Systems Consultant, Resochem Consulting Services, Manama, Bahrain
ISO 9001, Risk Based Decision Making, PDCA
A one-liner narrative of businesses is: Businesses need a growing number of satisfied customers coupled with good decision-making to increase revenue. But the process of securing deals to the delivery of product/service is one that poses many challenges and opportunities – making the system complex and interesting. ISO 9001:2015 is a standard that recognizes business complexity. Hence, its revised version enables businesses globally to interpret the requirements with clarity and over-come complexities with improvements. Implementation of the Quality Management System depends on the size of the organization, the types of products and services being offered, the geographical locations etc. However, there is no second-guessing the core concepts stated in the ISO 9001:2015 such as Risk Based Thinking/Decision Making. Irrespective of the size of the organizations, the types of products and services being offered, the geo-political issues etc. – the process of Risk Based Decision Making remains the same. Therefore, this presentation will illustrate how a management systems consultant paves the path from the using the written words of the ISO 9001:2015 standard to implementing an effective management system.
The objective of this presentation is to elaborate on the core-concepts and implementation of Risk Based Decision Making by covering the following:
a) Defining risk
b) The process of effective Risk Based Decision Making (RBDM)
c) Tools to implement RBDM in compliance with ISO 9001:2015
d) Providing real-world examples to facilitate long term retention and clarity of concepts
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