ISO 9000 & AUDITS WORLD CONFERENCE
Using the “LAB” Method to Turbo Charge Your Audits
Presenter: Wali Alam, President, Quality Institute of America, Houston, TX, Texas, USA
Keywords: Management, Quality, Audits
Owing to the scope of the application of most standards, it needs to be written, and has been written in a non-prescriptive fashion.
Interpretations can, therefore, vary widely, and still comply with the standard. Most companies adopt a minimal interpretation. This may be the most efficient way to achieve certification but does not do much as a powerhouse for business. QIA (Quality Institute of America) has devised the “LAB” auditing method for interpreting the standard. “LAB” stands for Legal, Auditor and Business. The use of this method will help the Quality professional interpret the standard at different levels according to what the organization needs, thus laying the groundwork for a pathway to business excellence and a truly mature and vibrant QMS. This interpretation in turn can aid the auditor in evaluating the requisite tools and methods needed for increasing an organization’s ability to fully utilize and appreciate the value of a fully functional QMS. Additionally, this auditing system will provide results to yield the right feedback on which to base corrective actions, risk assessments and continual improvement action items. The presentation will show how the “LAB” method works. Attendees will be shown how best to use the audits to help in continually improving the Management System. Furthermore, the presentation will address why the checklist content needs to be continually updated and be more precise over the lifetime of an organization’s QMS. Finally, the presentation will show how to use the “LAB” method to design a powerful auditing system, and then how to conduct internal audits that can really improve the bottom line of any organization.