WORKSHOP

Internal Auditing of ISO 9001:2015 - How to Audit a Process-Based Quality Management Systems

Presenter: Charles Cianfrani, CEO, Green Lane Quality Management Services LLC, Green Lane, PA, USA

Co-Presenter: Jack West, CEO, John West Consulting, LLC, The Woodlands, TX, USA

Keywords: ISO 9001:2015, Clause 9.2, Internal Audits

Industry: Customer Service, Manufacturing, Service

Level: Intermediate

ABSTRACT

This workshop will cover the requirements for internal auditing as found in ISO 9001:2015, clause 9.2, Internal audit.

Internal quality audits are used to evaluate the adequacy of processes -

used to implement the quality management system, to evaluate if quality -

management system requirements are being met, and determine the effectiveness

of system implementation. Audits can also be used to address organizational efficiency by identifying opportunities for improvement and best practices that can be deployed in other areas of an organization.

The workshop will provide attendees with a detailed understanding of what is needed to establish a viable audit program and to conduct effective audits. Learning objectives for the workshop include understanding how to:

• Design and implement an effective audit program

• Perform internal audits of a QMS based on the process approach and ISO 9001:2015 requirements

• Utilize the process mentality as it relates to auditing

• Consider policy and objectives, processes, products, and organizational alignment

• Prepare an audit plan

• Conduct an audit

• Document findings

• Write an audit report

• Ensure follow-up on corrective actions

This all-day workshop on auditing process-based quality management systems will be highly interactive and based on ISO 9001:2015.

Outline of the workshop:

• Workshop Objectives
  
• Introductions
  
• What is an Internal Audit?
  
• How to Prepare for and Plan an Audit
  
• How to Conduct an Audit
  
• How to Report on an Audit
  

This workshop will be presented by Jack West and Charlie Cianfrani, two of the most highly recognized experts in QMS implementation and auditing. Participation in this Workshop will provide objective evidence that the organization has invested in ensuring the effectiveness of the internal auditing process.